Senior Executive, Region Operations (Automotive)

Carsome Sdn Bhd; Petaling Jaya; Presencial; MYR 67.000 - 100.000; Tempo integral

Resumo da vaga

Carsome Sdn Bhd in Malaysia is seeking a Senior Executive, Region Operations (Automotive) to drive day-to-day field support across Klang Valley. You will execute branch-facing tasks while HQ sets SOPs and strategy.

Ideal candidates will have 2–3 years in operations, strong communication, and comfort with Excel and field travel. Own transport is required to visit branches regularly and ensure consistent ground conditions.

Qualificações

• 2–3 years of operations/branch support experience.
• Experience in regional or multi-branch environment is a plus.
• Strong communication and interpersonal skills.
• Detail-oriented with solid audit, monitoring, and reporting discipline.
• Proficient in Excel/Word and familiarity with operational systems.

Responsabilidades

• Monitor TAT, compliance, and performance reporting for branches in the assigned region.
• Provide ground support and resolve branch operational queries in a timely manner.
• Monitor vendor performance on-site and ensure compliance with required standards and SOPs.
• Manage regional headcount utilisation and monitor headcount efficiency.
• Deliver regular updates and training to branch staff on SOPs and campaigns.
• Conduct regular ground audits to validate branch conditions and ensure consistency in practices.
• Oversee branch inventory and stock management, including files and tools.
• Prepare onboarding resources for new joiners before start dates.
• Manage petty cash reconciliation and Coupa-related payment processes.

Conhecimentos

Ground operations

Communication skills

Team coordination

Detail-oriented

Excel/Word

Travel willingness

Own transport

Audit & reporting

Formação

BA/BS in related field

Diploma in Business Administration

Ferramentas

FileForce

Coupa

Descrição da vaga

Senior Executive, Region Operations (Automotive)

As part of the operations decentralization initiative, the Regional Operations Executive is a ground-based role responsible for executing day-to-day operational support within an assigned region (Klang Valley). This role takes ownership of branch-facing, execution-level tasks that were previously managed centrally, ensuring faster turnaround, closer branch support, and consistent ground conditions while Centralized HQ Operations continues to own SOP-setting, system administration, nationwide reporting, and strategic direction.

Your Day-to-day

Performance Monitoring — Monitor TAT, compliance, and operational performance reporting for branches within the assigned region.

Branch Query Support — Provide ground support and resolve branch operational queries in a timely manner.

Ground Vendor Compliance Monitoring — Monitor vendor performance on-site and ensure compliance with required standards and SOPs.

Ground Headcount & Utilisation Management — Manage regional manpower allocation and monitor headcount utilisation to ensure operational efficiency.

Training Management — Deliver regular updates and training to branch staff on new and existing SOPs, processes, and campaigns.

Consistency Audits — Conduct regular ground audits to validate actual branch conditions and ensure consistency in operational practices.

Branch Stock Management — Oversee branch inventory and stock management, including brown files, tools, FileForce, and facility-related items.

New Joiner Onboarding Preparation — Ensure all arrangements, resources, and materials are ready ahead of new joiners start dates.

Payment Management — Manage petty cash reconciliation and Coupa-related payment processes to ensure timely, accurate payments.

Your Know-how

Strong ground presence with the ability to work independently across branches within the region.

Diploma or Bachelor's Degree in Business Administration, Operations Management, or a related field.

Minimum 2–3 years of experience in operations, branch support, or field/ground operations; experience in a regional or multi-branch environment is an advantage.

Good communication and interpersonal skills to liaise with branch staff, vendors, and HQ.

Detail-oriented with solid audit, monitoring, and reporting discipline.

Basic proficiency in Microsoft Excel/Word and comfort using operational systems (e.g., FileForce, Coupa, or similar platforms).

Ability to manage petty cash and payment reconciliation processes accurately.

Willingness to travel regularly within the assigned region to visit branches.

Own transport required (essential for regular branch visits).

Flexible and adaptable, comfortable working on ground-level, execution-focused tasks.

Able to work closely with Centralized HQ Operations to ensure alignment with company-wide SOPs and direction.

Experience in Automotive would be added value

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my