Senior Executive - PPFE (Terminal Vendor Management)

Hong Leong Bank; Malaysia; On-site; MYR 72,000 - 120,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a vendor management professional to oversee terminal deployment, maintenance and stock movements, coordinating closely with terminal vendors to ensure timely operations.

You will reconcile stock, verify vendor reports, review performance, and collaborate with IT, Compliance and Risk teams to resolve issues and drive cost-saving measures across the merchant terminals.

Qualifications

• Coordinate with Terminal Vendors to manage deployment, retrieval, maintenance and stock movement.
• Reconcile terminal stock with vendors to maintain accurate month-end records.
• Verify closing reports and billing files from vendors for correct payouts.
• Review vendor performance and prepare management scorecards.
• Collaborate with IT, Compliance, Risk and internal teams to resolve issues and minimize disruption.
• Identify inactive merchant bases and coordinate terminations to enable cost savings.
• Provide monthly cost-saving updates to the Finance department.
• Review and update SOPs and department notices to reflect changes.
• Provide RCSA samples to Compliance and support ad-hoc projects.

Responsibilities

• End-to-end vendor management ensuring adherence to internal policies, SLAs and regulatory requirements.
• Support ad-hoc tasks related to merchants business (Support team).

Skills

Vendor management

Stakeholder coordination

Analytical skills

Process improvement

Job description

Key Responsibilities

• Handle and coordinate closely with Terminal Vendors to manage timely terminal deployment, retrieval, maintenance, and stock movement (daily task).
• Perform reconciliation on terminal stock with vendors including daily movement, tracking, and monitoring to maintain accurate month end inventory records.
• Verify the accuracy of closing reports and billing files from terminal vendors to ensure correct payouts.
• Review vendor performance, prepare scorecards for management, and coordinate vendor meetings to consolidate insights and elevate key matters.
• Collaborate with IT, Compliance, Risk, and internal support teams to resolve system or operational issues, ensuring minimal disruption to merchant terminals services.
• Identify inactive merchant bases and coordinate terminations with relevant stakeholders to implement cost-saving measures.
• Provide monthly business cost-saving updates to the Finance department.
• Regularly review and update Standard Operating Procedures (SOPs) and the department notice box to reflect any new changes.
• Provide RCSA samples to the Compliance team and support ad-hoc projects as required.
• End-to-end vendor management operational processes, ensuring full adherence to internal policies, SLAs, and regulatory requirements.

Projects

• Ad Hoc tasks related to merchants business (Support team)

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.

Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.

Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.

As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations.

To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.

HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.