Manager, E-Commerce

Hong Leong Bank; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hong Leong Bank is actively expanding its digital banking capabilities in Malaysia. The role focuses on identifying prospective clients, researching their business and banking solutions needs, and building strong client relationships.

You will coordinate with Tech and Ops to ensure agreed system specifications are delivered on time, while advancing e-wallet and e-payment initiatives. The position involves leading e-payment projects (WeChat Pay, RPP, PayNet, MyDebit, etc.) and managing CAPEX/OPEX

Responsibilities

• Identify potential clients in the target market and complete appropriate research on the prospective client’s business and banking solution needs
• Develop relationships with prospective clients, while maintaining existing client relationships
• Negotiate contract terms with clients and communicate terms to stakeholders
• Collaborate with Tech and Ops teams to ensure contracted system specifications are executed on-time and as agreed for clients
• Become a subject matter expert on e-payment solutions, processes and operations, and remain up-to-date on industry news
• To manage e-commerce business clientele on the e-Wallet, e-Payment & e-Commerce requirements
• Organize events, promotions, offers, and marketing strategies for PFS Digital Business
• To lead & manage e-Payment projects such as WeChat Pay, RPP, PayNet, MyDebit and etc. for clients
• Managing and planning for Business Projects CAPEX and OPEX
• Adopt & implement best practices to support PFS to improve governance, market response & customer service

Job description

Functional (job responsibilities)

• Identify potential clients in the target market and complete appropriate research on the prospective client’s business and banking solution needs
• Develop relationships with prospective clients, while maintaining existing client relationships
• Negotiate contract terms with clients and communicate terms to stakeholders
• Collaborate with Tech and Ops teams to ensure contracted system specifications are executed on-time and as agreed for clients
• Become a subject matter expert on e-payment solutions, processes and operations, and remain up-to-date on industry news
• To manage e-commerce business clientele on the e-Wallet, e-Payment & e-Commerce requirements
• Organize events, promotions, offers, and marketing strategies for PFS Digital Business
• To lead & manage e-Payment projects such as WeChat Pay, RPP, PayNet, MyDebit and etc. for clients
• Managing and planning for Business Projects CAPEX and OPEX
• Adopt & implement best practices to support PFS to improve governance, market response & customer service

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.