Senior Executive - PPFE (Terminal Vendor Management)

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a professional for vendor management to oversee the deployment and maintenance of terminal services. Responsibilities include coordinating with terminal vendors, ensuring accurate inventory records, and resolving operational issues with internal teams. The role emphasizes collaboration, cost-saving measures, and adherence to internal policies. Applicants should be ready to contribute to a dynamic team in a growing organization focused on innovative banking solutions.

Responsibilities

• Handle and coordinate closely with Terminal Vendors for deployment and maintenance.
• Perform reconciliation on terminal stock with vendors.
• Verify the accuracy of vendor reports and billing files.
• Review vendor performance, prepare scorecards for management, and coordinate vendor meetings to consolidate insights and elevate key matters.
• Collaborate with IT, Compliance, Risk, and internal support teams to resolve system or operational issues, ensuring minimal disruption to merchant terminal services.
• Identify inactive merchant bases and coordinate terminations with relevant stakeholders to implement cost‑saving measures.
• Provide monthly business cost‑saving updates to the Finance department.
• Regularly review and update Standard Operating Procedures (SOPs) and the department notice box to reflect any new changes.
• Provide RCSA samples to the Compliance team and support ad‑hoc projects as required.
• End‑to‑end vendor management operational processes, ensuring full adherence to internal policies, SLAs, and regulatory requirements.
• Projects
• Ad Hoc tasks related to merchants business (Support team)

Job description

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities

• Handle and coordinate closely with Terminal Vendors to manage timely terminal deployment, retrieval, maintenance, and stock movement (daily task).
• Perform reconciliation on terminal stock with vendors including daily movement, tracking, and monitoring to maintain accurate month end inventory records.
• Verify the accuracy of closing reports and billing files from terminal vendors to ensure correct payouts.
• Review vendor performance, prepare scorecards for management, and coordinate vendor meetings to consolidate insights and elevate key matters.
• Collaborate with IT, Compliance, Risk, and internal support teams to resolve system or operational issues, ensuring minimal disruption to merchant terminal services.
• Identify inactive merchant bases and coordinate terminations with relevant stakeholders to implement cost‑saving measures.
• Provide monthly business cost‑saving updates to the Finance department.
• Regularly review and update Standard Operating Procedures (SOPs) and the department notice box to reflect any new changes.
• Provide RCSA samples to the Compliance team and support ad‑hoc projects as required.
• End‑to‑end vendor management operational processes, ensuring full adherence to internal policies, SLAs, and regulatory requirements.
• Projects
• Ad Hoc tasks related to merchants business (Support team)

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital‑at‑the‑Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.