Senior Executive - Personal Financial Services (Digital Projects)

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

Hong Leong Bank Berhad is seeking an experienced project manager for its Digital Banking platforms, requiring at least 3 years of relevant experience. The role involves the management of product implementations and stakeholder interactions to enhance customer experience.

The successful candidate must hold a degree and possess excellent communication and vendor management skills. They will contribute to service improvement projects and lead initiatives in digital banking innovation.

Qualifications

• At least 3 years of project management experience in Digital Banking.
• Experience in Online Banking Operations or Product development is an advantage.

Responsibilities

• Project manage implementation of products for Digital Banking platforms.
• Manage post implementation support as 2nd tier support.
• Research digital banking trends and propose new products.

Skills

Project Management

Communication Skills

Vendor Management

Teamwork

Interpersonal Skills

Education

Degree Holder

Job description

Functional Responsibilities

• Undertaking the roles and responsibilities to project manage the implementation of products for Digital Banking platforms (Internet Banking, Mobile Banking or Branch Banking).
• Interpretation of business needs and translating them into application and operational requirements.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis.
• Work closely with internal stakeholders i.e.: product managers, customer servicing channels, operations and IT to provide an integrated channel customer experience.
• Highlight and resolve critical risks and issues associated to Digital projects.
• Lead product/channel development projects from inception to implementation including submission to relevant parties for approval.
• Contribute to any other new assignment and project assigned by Management from time to time.
• Research on latest digital banking trends and from time to time propose new innovative products for digital banking channel.

Managerial Responsibilities

• Manage post implementation support as 2nd tier support to Digital Banking Operation team after project Go-Live for an agreed period of time (before handover to Application Support team).
• Ensure Digital Banking meets the business objectives and service level goals by delivering quality projects on time and budget.

Organizational Responsibilities

• Continuous process improvement projects in building brand awareness and improve customers’ experience.

Education / Qualification

• Degree Holder

Experience

• At least 3 years project management experience especially in the area of Digital Banking, particularly in area of digital banking product development or testing.
• Possess experience in Online Banking Operations or Product development will be an added advantage.

Special Skills

• Possess good communication and interpersonal skills and ability to interact professionally with a diverse group, executives, managers and subject matter experts.
• Possess good vendor management skills.
• Team player with the confidence to take the lead to communicate with internal and external stakeholders.