Senior Executive - Personal Financial Services (Digital Projects)

Hong Leong Bank; Malaysia; On-site; MYR 60,000 - 85,000; Full time

Job summary

Hong Leong Bank is seeking a Digital Banking Project Manager to execute and support development initiatives for our digital banking platform. Responsibilities include managing product implementation, leading projects, and ensuring compliance with business objectives.

The ideal candidate should have over 3 years of project management experience in Digital Banking. This role offers an opportunity to contribute to innovative banking solutions across Malaysia.

Qualifications

• At least 3 years project management experience in Digital Banking.
• Experience in Online Banking Operations or Product development is a plus.
• Ability to interact with a diverse group of stakeholders.

Responsibilities

• Manage implementation of products for Digital Banking platforms.
• Collaborate with internal stakeholders to ensure customer experience.
• Lead digital projects and provide second-tier support post-implementation.

Skills

Project management

Communication skills

Interpersonal skills

Vendor management

Team player

Education

Degree Holder

Job description

**If you are looking to excel and make a difference, take a closer look at us...**Responsible to execute and support development initiatives that contributes towards the overall development for the digital banking platform or product enablement for products and/or services. The role entails delivering projects including planning, development, implementing, training and production support within stipulated SLA.**Functional** *(job responsibilities)** Undertaking the roles and responsibilities to project manage the implementation of products for Digital Banking platforms (Internet Banking, Mobile Banking or Branch Banking).* Interpretation of business needs and translate them into application and operational requirements.* Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis.* Work closely with internal stakeholders i.e.: product managers, customer servicing channels, operations and IT to provide an integrated channel customer experience.* Highlight and resolve and critical risks and issues associated to Digital projects.* Lead product/channel development projects from inception to implementation including submission to relevant parties for approval.* Contribute to any other new assignment and project assigned by Management from time to time.* Research on latest digital banking trends and from time to time propose new innovative products for digital banking channel.**Managerial** *(team/group responsibilities)** Manage post implementation support as 2nd tier support to Digital Banking Operation team after project Go-Live for an agreed period of time (before handover to Application Support team).* Ensure Digital Banking meets the business objectives and service level goals by delivering quality projects on time and budget.**Organizational** *(organizational responsibilities)** Continuous process improvement projects in building brand awareness and improve customers' experience.###**Education/Qualification*** Degree Holder**Experience*** At least 3 years project management experience especially in the area of Digital Banking, particularly in area of digital banking product development or testing.* Possess experience in Online Banking Operations or Product development will be an added advantage.**Special Skills*** Possess good communication and interpersonal skills and ability to interact professionally with a diverse group, executives, managers and subject matter experts.* Possess good vendor management skills.* Team player with the confidence to take the lead to communicate with internal and external stakeholders.For more job opportunities, please go to HLB Careers:***We appreciate your application and will be in touch with shortlisted candidates regarding next steps****About Hong Leong Bank**We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.**We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.**Realise your full potential at Hong Leong Bank by applying now.*Hong Leong Bank ("HLB") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB's operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB's ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.