Senior Executive, IT

CL Bakery; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A popular bakery chain in Malaysia is seeking an IT Senior Executive to ensure technical support across all outlets. This role includes managing POS systems, troubleshooting IT issues, and maintaining smooth operations of IT infrastructure. The ideal candidate should have a diploma or degree in IT, with experience in retail or F&B environments. Responsibilities also include coordination with vendors and training staff on POS usage, making it crucial for candidates to have strong troubleshooting skills.

Qualifications

• 2–4 years of experience in IT support, preferably in F&B or retail.
• Familiarity with POS systems is a must.
• Ability to work independently and support multiple outlets.

Responsibilities

• Manage installation, configuration, and maintenance of POS systems.
• Handle IT-related requests including laptop and network issues.
• Prepare IT troubleshooting guides and maintain asset lists.

Skills

Troubleshooting

POS systems

Coordination

Technical Support

Education

Diploma or Degree in Information Technology, Computer Science

Tools

StoreHub

Slurp

Toast

Job description

The IT Senior Executive provides day-to-day technical support and ensures all Christine’s Bakery Café outlets operate smoothly with reliable IT systems. The role focuses on POS system onboarding and support, troubleshooting hardware/software issues, data accuracy, and coordination with vendors and finance integration.

Key Responsibilities

POS System Setup & Support

• Manage installation, configuration, and maintenance of POS systems at all outlets.
• Provide frontline support to outlet teams on POS operations and issue resolution.
• Coordinate with POS vendors for system updates, troubleshooting, and feature enhancements.
• Ensure data synchronization between POS and finance/accounting systems.
• Train staff on POS usage, cash register handling, and system best practices.

Daily IT Operations

• Handle all IT-related requests including laptop, desktop, printer, and network issues.
• Maintain stable internet connectivity and Wi‑Fi setup for all branches.
• Ensure antivirus and software licenses are up to date and compliant.
• Monitor system performance and minimize downtime across outlets.
• Keep inventory of IT equipment, accessories, and spare units.
• Extract daily and weekly sales data from POS and verify accuracy before submission to Finance.
• Support operations in generating reports such as AC, TC, sales by product, or category.
• Highlight anomalies or technical issues in data flow and follow up with solutions.
• Work with POS and IT hardware vendors to ensure timely support and system maintenance.
• Coordinate upgrades, replacements, or relocation of IT equipment.
• Support digital tools and system integrations (e.g., online ordering or delivery platforms).

Documentation & SOP

• Maintain asset list, login credentials, and user access control records.
• Prepare IT troubleshooting guides for common issues.
• Ensure proper backup of critical data and POS configuration.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 2–4 years of experience in IT support, preferably in F&B or retail.
• Familiar with POS systems (StoreHub, Slurp, Toast, etc.).
• Strong troubleshooting and coordination skills.
• Able to work independently and support multiple outlets.