SENIOR EXECUTIVE, HQ OPERATIONS & SUPPORT

CARSOME Sdn Bhd; Petaling Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

CARSOME Sdn Bhd, Petaling Jaya, is seeking a Senior Executive for HQ Operations & Support. The role provides mobile operational coverage across showrooms nationwide, bridging manpower gaps and ensuring continuity during peak periods and staff shortages.

You will train frontline staff, drive SLA adherence, and lead site audits to elevate operational standards across EC and IC locations. Willingness to travel nationwide is required.

Qualifications

• Bachelor’s Degree or Professional Qualification in Business Administration, Operations, Finance, Economics, or a related discipline.
• Minimum of 3 years of relevant working experience in retail operations, operational audit, or process support.
• Retail & Administrative Operations: End-to-end showroom operations, HP loan processes, bank submissions, inventory/fleet workflows.
• Systems & Digital Tools: Proficient in Microsoft Excel and comfortable with CMS, ATS, and banking e-portals.
• Willingness to travel nationwide on short notice for deployments and audits.

Responsibilities

• Emergency On-Ground Deployment & Operations Support across showrooms and centers nationwide.
• Full-Cycle Order & Inventory Management from booking to delivery.
• Financial & Administrative Execution including petty cash, vendor PR/PO, and ownership transfers.

Skills

Stakeholder coordination

Operational readiness

Frontline training

Audit and governance

Analytical skills

Education

Bachelor’s Degree or Professional Qualification in Business Administration/Operations/Finance/Economics

Tools

Microsoft Excel

CMS

ATS

Banking e-portals

Job description

SENIOR EXECUTIVE, HQ OPERATIONS & SUPPORT KYM, Petaling Jaya, Selangor, Malaysia PERMANENT - FULL TIME

Job Description

About you

As a key member of our newly established operational taskforce, you will serve as a vital mobile resource to ensure seamless business continuity across our CARSOME Showrooms nationwide. You will step in to bridge manpower gaps during peak expansions and critical staffi ng shortages, providing on-the-ground support when and where it is needed most. Beyond day-to-day operations, you will drive frontline excellence by conducting hands-on staff training and executing site audit visits to continuously assess and elevate operational conditions across the network.

Your Day-to-day

1. Emergency On-Ground Deployment & Operations Support

• Mobile Operational Backup: Serve as an emergency on-site replacement (covering BSO, BSA, or BOAM functions) across CARSOME Showrooms (EC) and Inspection Centers (IC) nationwide during sudden resignations, manpower shortages, new store setups, or special project requirements.
• Full-Cycle Order & Inventory Management: Track customer orders from booking (online/offline) through to delivery, including monitoring loan applications, bank disbursements, and coordinating fleet inventory movements between centers.
• Financial & Administrative Execution: Handle petty cash management, vendor PR/PO preparations, terminal card settlements, and execute ownership transfers (E-Auto) when stepping into showroom administration roles.

2. Training, Enablement & Process Automation

• Frontline Development: Deliver hands-on, physical training to new hires or existing frontline staff on core operational tasks, standard operating procedures (SOPs), and new process rollouts.
• Performance & SLA Driving: Coach Branch Support Admins (BSA) and showroom teams to consistently meet target Turnaround Times (TAT) and Service Level Agreements (SLAs).
• Digital & Automation Advocacy: Enforce strict data accuracy within CMS and promote process efficiency by encouraging the use of bank e-portals, tracking vouchers, and applying CMS discounts properly.

3. Ground Audits, Governance & Issue Resolution

• Emergency Site Response: Conduct urgent, on-the-ground visitations to troubleshoot, re-align, and resolve critical "red-flag" issues flagged by ground teams.
• Nationwide Quality Audits: Perform regular site audits across EC and IC locations using standardized checklists to assess operational health, policy compliance, and retail SOP adherence.
• Reporting & Continuous Improvement: Consistently gather field findings, compile detailed audit reports, and recommend actionable improvement areas to regional stakeholders and management.
• Support any additional ad-hoc company initiatives or management assignments as required.

Your Know-how

• Bachelor’s Degree or Professional Qualification in Business Administration, Operations, Finance, Economics, or a related discipline.
• Minimum of 3 years of relevant working experience in retail operations, operational audit, or process support—experience in the automotive (used/new cars) or Hire-Purchase (HP) banking industry is highly advantageous.
• Retail & Administrative Operations: Strong understanding of end-to-end showroom operations, Hire-Purchase (HP) loan processes, bank submissions, and inventory/fleet workflows.
• Systems & Digital Tools: Proficient in Microsoft Excel and comfortable adapting to internal CMS, ATS, and banking e-portals.
• Mobile & High Flexibility: High willingness to travel nationwide on short notice to support emergency site deployments and carry out ground audits across various CARSOME Showrooms (EC) and Inspection Centers (IC).
• Analytical & Problem-Solving: Sharp attention to detail with strong analytical skills to troubleshoot operational issues and execute thorough compliance audits.
• Self-Motivated & Adaptable: Ability to work independently with minimal supervision, adapt quickly to changing store environments, and remain composed under pressure during emergency coverages.
• Communication & People Management: Excellent interpersonal and coaching skills, with a proven ability to deliver clear, physical training to frontline staff and liaise effectively with external bank officers and internal stakeholders.

Location

Location KYM, Petaling Jaya, Selangor, Malaysia

Employee Type

PERMANENT - FULL TIME

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.