SENIOR EXECUTIVE, CUSTOMER CARE & EXPERIENCE

KPJ Centre For Sight; Kuala Lumpur; In loco; MYR 28.000 - 47.000; Tempo pieno

Descrizione del lavoro

KPJ Centre for Sight seeks a Customer Service Executive to deliver excellent patient service at the front desk. You will handle registrations, appointments, GL processing, and insurance follow-up, ensuring smooth operations and accurate billing.

The role requires a Diploma in related fields and 1–2 years in customer service, ideally in healthcare or retail. Fresh graduates are welcome to apply.

Competenze

• Minimum Diploma in Business Administration, Customer Service, Healthcare Management, or related field.
• 1–2 years of working experience in customer service, preferably in healthcare or retail.
• Fresh graduates are welcome.

Mansioni

• Assist with patient registration and follow-up.
• Prepare documentation and apply Guarantee Letter (GL); liaise with insurers when needed.
• Schedule patient appointments based on clinic hours and surgeon schedule.
• Manage clinic medication stock and daily file preparation.
• Ensure charges are billed correctly and cash tallies are accurate.
• Support events and collect patient feedback.

Conoscenze

Customer service

Communication

Formazione

Diploma in Business Administration

Diploma in Customer Service

Healthcare Management

Descrizione del lavoro

JOB DESCRIPTION

The Customer Service Executive is responsible for delivering excellent customer service by assisting patients and visitors, handling inquiries, managing appointments, and ensuring smooth front-desk operations. This role serves as the first point of contact and represents the professionalism and service quality of the clinic.

Handle patient registration and patient follow up. Prepare the related documentation and apply Guarantee Letter (GL), check GL status of the patient (outpatients & inpatients) & follow-up with the Insurance Company when necessary. Arrange patient appointment according to clinic operation hour based on Consultant Ophthalmologist surgery/work schedule. Able to provide a quick explanation of the eye condition or service available as patient inquiry over the counter as well as over the phone. Monthly ordering of the office supplies to the internal purchasing department.

Manage the medication stock for the clinic usage and flow (ordering, stock checking, stock return/exchange). Prepare the patient files on daily basis ,ensure medical room record is neat and tidy. Ensure charges are billed accordingly to patient and the collection is accurate. Ensure daily closing till is supported with documents and tally with cash collection.

Supporting role(s) – subject to operational needs. Take basic Visual Acuity and handle Auto-refractor machine. Discharging/dispensing medications to patients. Obtain patient feedback/testimonial by conducting patient surveys. Assist in company/marketing event (eg:roadshows / in-house event). Any other work matters as per instruct by superior.

JOB REQUIREMENT

Minimum Diploma in Business Administration, Customer Service, Healthcare Management, or related field. 1–2 years of working experience in customer service, preferably in a healthcare or retail setting (fresh graduates are welcome).

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world‑class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.