ASSISTANT, CUSTOMER CARE & EXPERIENCE

KPJ Centre For Sight; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

KPJ Centre For Sight in Kuala Lumpur seeks an Administrative/Customer Service staff to handle patient registration, follow-up, and GL processing. You will support billing, stock management, and daily records, with the ability to explain eye services to patients over counter and phone.

The role involves scheduling, basic ophthalmic testing, and assisting in events; 1–2 years of customer service experience in healthcare or retail is preferred.

Qualifications

• Diploma required in a related field (Business Admin / Customer Service / Healthcare Management).
• 1–2 years of working experience in customer service, preferably in healthcare or retail setting.

Responsibilities

• Handle patient registration and follow-up.
• Prepare documents and GL application; liaise with Insurance Company as needed.
• Schedule patient appointments per consultant schedule.
• Over-the-counter and phone inquiries: explain eye conditions or services.
• Manage office supplies and stock levels; coordinate with purchasing and pharmacy.
• Maintain neat medical room records and ensure accurate billing and cash closure.
• Take basic visual acuity and operate auto-refractor. Discharge/dispense medications.
• Collect patient feedback and assist in events as needed.

Skills

Customer service

Education

Diploma in Business Administration

Diploma in Customer Service

Diploma in Healthcare Management

Job description

JOB DESCRIPTION

Handle patient registration and patient follow up. Prepare the related documentation and apply Guarantee Letter (GL), check GL status of the patient (outpatients & inpatients) & follow-up with the Insurance Company when necessary. Arrange patient appointment according to clinic operation hour based on Consultant Ophthalmologist surgery/work schedule. Able to provide a quick explanation of the eye condition or service available as patient inquiry over the counter as well as over the phone. Monthly ordering of the office supplies to the internal purchasing department. Manage the medication stock for the clinic usage and flow (ordering, stock checking, stock return/exchange). Prepare the patient files on daily basis, ensure medical room record is neat and tidy. Ensure charges are billed accordingly to patient and the collection is accurate. Ensure daily closing till is supported with documents and tally with cash collection. Supporting role(s) – subject to operational needs. Take basic Visual Acuity and handle Auto-refractor machine. Discharging/dispensing medications to patients. Obtain patient feedback/testimonial by conducting patient surveys. Assist in company/marketing event (eg:roadshows / in-house event). Any other work matters as per instruct by superior.

JOB REQUIREMENT

Minimum Diploma in Business Administration, Customer Service, Healthcare Management, or related field. 1–2 years of working experience in customer service, preferably in a healthcare or retail setting (fresh graduates are welcome).

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.