Senior Duty Manager – Elevate Guest Experience & Operations

Swiss-Garden International Hotels, Resorts & Inns (A member of OSK Group); Genting Highlands; Vor Ort; MYR 67.000 - 100.000; Vollzeit

Benefits dieser Stelle

Performance bonuses

Health insurance

Staff housing/Accommodation allowance

Meals during duty shifts

Training programs & certifications

Annual leave

Zusammenfassung

Swiss-Garden International Hotels, Resorts & Inns in Genting Highlands is seeking an experienced Duty Manager to lead the Front Office & Guest Services during shifts. You will oversee check-ins, guest satisfaction, and cross-department coordination to uphold our high service standards.

The role requires 3–5 years' front office management in 4- or 5-star hotels, strong leadership, and excellent English communication. Malaysian labour laws apply.

Qualifikationen

• Minimum 3–5 years' experience in front office management or duty manager role in 4- or 5-star hotel environments.
• Proven expertise in guest services, problem-solving and conflict resolution.
• Strong leadership and team management skills with ability to motivate diverse teams.
• Excellent English; knowledge of additional languages (Malay, Mandarin) is advantageous.

Aufgaben

• Oversee front office and guest service operations during shifts.
• Manage check-ins/check-outs and room assignments with accuracy.
• Resolve guest complaints promptly and professionally to maintain satisfaction.
• Lead front office, housekeeping and on-duty staff, providing guidance.

Kenntnisse

Front office management

Guest services

Leadership

Communication skills

Ausbildung

Hotel Management Certification

Tools

PMS software

MS Excel

Jobbeschreibung

Swiss-Garden International Hotels, Resorts & Inns in Genting Highlands is seeking an experienced Duty Manager to lead the Front Office & Guest Services during shifts. You will oversee check-ins, guest satisfaction, and cross-department coordination to uphold our high service standards.

The role requires 3–5 years' front office management in 4- or 5-star hotels, strong leadership, and excellent English communication. Malaysian labour laws apply.