Senior Director, Media Operations

Iyuno; Kuala Lumpur; On-site; MYR 300,000 - 500,000; Full time

Job summary

Iyuno seeks a Senior Director, Media Operations to lead the global media operations organization across the full post-production scope, ensuring quality and efficiency while aligning with clients and multi-country teams. You will report to the VP of Media Operations and drive strategic initiatives in workflow automation and technology change.

The role manages the Malaysia-based teams, coaches directors and managers, standardizes processes across sites, and partners with studios/OTT platforms as

Qualifications

• 5+ years of senior leadership experience in a media operations environment.
• Proven track record leading distributed teams across countries, sites and time zones.
• Experience operating within a global organization reporting to overseas leadership.
• Deep operational expertise across post-production lifecycle, including mixing/audio.
• Experience as a Key Operational Contact for global studios or OTT platforms.

Responsibilities

• Manage the media operations across the full post-production scope including Mastering, QC, Delivery, Packaging and Audio.
• Lead Malaysia-based media operations team, ensuring quality, scheduling and efficiency.
• Standardize processes across multiple countries and sites.
• Coordinate collaboration across distributed teams and time zones.
• Develop leaders and strengthen operating capabilities within the organization.
• Collaborate with studio/streaming clients and manage operational issues as the primary contact.
• Identify opportunities for workflow automation and technology-driven improvements.
• Contribute to workflow automation decisions and assess technical options.
• Support new business development, client pitching and account expansion.
• Shape operations strategy with global leadership and optimize service quality.
• Proactively identify risks and bottlenecks and implement improvements.
• Drive efficiency and automation tailored to Korean and global media ops context.

Skills

Senior leadership

Global team leadership

Post-production expert

Workflow automation

Client/ops liaison

Tools

SDVI Rally

Job description

The Senior Director, Media Operations is a key leadership role responsible for leading the media operations organization and overseeing operational quality and efficiency across the full post-production scope. This position reports to the VP of Media Operations, and is responsible for stably leading a distributed organization operating across multiple countries and time zones. The role collaborates with studio- and streaming-platform-level clients and, serving as the Key Operational Contact managing critical operational issues. We are looking for more than an operations manager, a strategic operations leader who understands technology change and automation in a global media operations environment, and who can contribute to workflow improvement and new business expansion.

Responsibilities:-

• Manage the operations organization across the full post-production scope, including Mastering, QC, Delivery, Packaging, and Audio
• Manage the performance, quality, scheduling, resources, and operational efficiency of the Malaysia-based media operations organization
• Standardize media operations processes across multiple countries and multiple sites
• Manage collaboration structures across teams distributed over multiple countries and time zones
• Develop, coach, and manage the performance of Director- and Manager-level leaders, and strengthen organizational operating capabilities
• Collaborate with studio- and streaming-platform-level clients, managing key operational issues and communications
• Serve as the client's Key Operational Contact, responding to project and service operations issues
• Identify operational improvement opportunities leveraging workflow tools, automation, and media technology platforms
• Participate in workflow automation decisions, and evaluate the suitability and operational impact of technical options
• Contribute from an operational perspective to new business development, client pitching, and client expansion opportunities
• Partner with global leadership and internal stakeholders to shape operations strategy, resource planning, and service quality improvement
• Proactively identify operational risks, bottlenecks, and quality issues, and implement improvement measures
• Drive process enhancement, efficiency, and automation tailored to the Korean and global media operations environment

Experience & Qualifications:-

• 5+ years of senior leadership experience (Director level or above) in a media operations environment.
• Proven track record leading distributed teams across multiple countries, sites, and time zones, including developing Director- and Manager-level leaders.
• Experience operating within a global organization reporting to overseas leadership.
• Deep operational expertise across the post-production lifecycle, with direct experience managing or overseeing Mixing and Audio teams.
• Experience serving as a Key Operational Contact for global studios or major OTT/streaming platforms.
• Hands-on experience supporting new business development, client pitching, and account expansion.
• Ability to connect client requirements with operational feasibility to build realistic execution plans.
• Strong understanding of media tech platforms, workflow automation concepts, and media orchestration tools.
• Experience leading or serving as a core member in process standardization and operational optimization initiatives.
• Practical ability to evaluate and assess how automation impacts daily media workflows (architect-level expertise not required).

Preferred Qualifications

• Experience working with SDVI Rally or a comparable media orchestration platform.
• Previous operational collaboration with major global studios or streaming platforms.

Location & Language

• Able to work in Malaysia
• Fluent in English: business-level or higher English communication is essential
• Able to collaborate smoothly in English with overseas leadership, global teams, and multi-country stakeholders

Others:-

• Mon–Fri : 9am-6pm, 4 days work in office