Senior Digital Platform Ops Specialist

CelcomDigi; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Malaysia seeks a Senior Digital Platform Ops Specialist to oversee the stability and performance of digital platforms. The ideal candidate will manage cloud/application support, vendor relationships, and apply SRE principles to ensure operational excellence. Applicants should have a degree in Computer Science or related field, 5+ years of relevant experience, and skills in automation scripting and monitoring tools. This role is key to maintaining service continuity across the digital ecosystem.

Qualifications

• 5+ years of experience in digital platform operations, large-scale IT systems support or SRE-related roles.
• Strong understanding of mobile/web application architecture, APIs and middleware.
• Proficiency in automation scripting (Python, Bash or equivalent).

Responsibilities

• Lead and provide application support, ensuring timely resolution of incidents.
• Manage and optimise cloud infrastructures for reliability and cost efficiency.
• Drive the implementation of SRE principles and automate repetitive activities.
• Manage third-party vendors for adherence to SLAs and performance standards.
• Identify operational gaps and propose enhancements for continuous improvement.

Skills

Digital platform operations

Cloud/application support

Vendor management

Automation scripting

Incident management

Education

Bachelor’s degree in Computer Science, Software Engineering, or related field

Tools

Dynatrace

Firebase

AWS CloudWatch

Datadog

PRTG

Sentry

Job description

Job Description

We are looking for a Senior Digital Platform Ops Specialist to lead and manage a squad responsible for the end-to-end stability, performance, and reliability of CelcomDigi’s digital platforms that support our consumer and enterprise services. This role encompasses cloud/application support, including troubleshooting, monitoring and issue resolution, as well as vendor management and SRE automation practices. The ideal candidate will drive operational excellence across the squad and build reliability into systems to ensure seamless service continuity across our digital ecosystem.

Responsibilities

• Lead and provide application support, including monitoring system health to detect issues proactively, supporting application release activities, ensuring timely resolution of incidents with root‑cause analysis, and maintaining service compliance with defined SLAs.
• Manage and optimise cloud infrastructures to ensure scalability, reliability, and cost efficiency, including capacity planning and resource utilisation optimisation.
• Drive the implementation of SRE principles such as error budgets and service level objectives (SLOs), automating repetitive activities to reduce toil and enable higher‑value engineering initiatives.
• Manage third‑party vendors to ensure delivery of their responsibilities and compliance with agreed support scope, quality standards, and SLAs, including handling vendor escalations and performance issues.
• Drive continuous improvement by identifying operational gaps, proposing enhancements, mentoring junior team members, and developing a comprehensive knowledge base of best practices, SOPs, and playbooks.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 5+ years of experience in digital platform operations, large‑scale IT systems support or SRE‑related roles.
• Strong understanding of mobile/web application architecture, APIs and middleware.
• Proficiency with tools such as Dynatrace, Firebase, AWS CloudWatch, Datadog, PRTG, Sentry or similar platforms for monitoring and incident management.
• Proficiency in automation scripting (Python, Bash or equivalent).
• Strong vendor management experience with ability to enforce governance.
• Excellent communication and collaboration skills, especially during incident management.

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre‑screening conversation, interviews and/or assessments.

CelcomDigi is an equal opportunity employer and is committed to promote employment practices that are transparent, objective and fair.