Senior Delivery Lead: Client Success & Growth

Accenture PLC; Kuala Lumpur; On-site; MYR 400,000 - 650,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Accenture PLC is seeking an experienced senior delivery leader to drive client success across finance operations integration. You will guide project management, define delivery goals, manage scope, risks and quality in line with Accenture's delivery principles and standards.

You will establish strong client relationships, understand priorities, build high-performance teams across locations, and pursue innovations to align Accenture capabilities with client needs.

Qualifications

• Bachelor's degree in business administration, marketing, or related field; Master's degree preferred.
• 15+ years of experience in Accounting/Finance related operation, with at least 5+ years in leadership.
• Familiar with RTR, PTP, OTC finance BPO operation. Strong leadership and team management skills, with the ability to inspire, motivate, and develop a high-performing team.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and collaborate effectively with clients and internal stakeholders.
• Strategic thinker with a results-driven mindset, capable of developing and executing effective strategies to achieve business objectives.
• Analytical mindset with data analysis and interpretation proficiency to drive insights and decision-making.
• Proven ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.

Responsibilities

• Deeply focused on client success, attuned to client sentiments, business priorities and challenges, and how our work can help them achieve their goals
• Accountable for rigorous project management, ensuring scope, timeline, risk and quality management in accordance with Accenture delivery principles, policies and standards
• Establishes strong client relationships and credibility by deeply understanding client needs, defining a client-centric view of delivery success, and quickly closing the loop on all client requests/feedback
• Builds/engages high performance teams, ensuring the right talent strategy (mix, skills, capacity), clear expectations and ways of working across locations, and clarity of purpose on project goals and outcomes
• Pursues ongoing delivery innovations and improvements using industry/domain acumen to contextualize Accenture’s evolving capabilities and thought leadership within the client environment
• Drives follow-on work by focusing on up-selling and/or cross-selling the contract
• Brings the best of Accenture to client priorities/challenges by pulling in the right experts and solutions from across the Accenture ecosystem
• Proactively brings new ideas and innovation to our clients that underscore Accenture’s differentiation and value add
• Leverages delivery excellence, client trust, and deep understanding of client priorities as Accenture’s best credential, opening up opportunities to cross-sell and up-sell the contract

Skills

Leadership

Communication

Interpersonal skills

Negotiation

Strategic thinking

Data analysis

Education

Bachelor's degree in business administration

Master's degree preferred

Job description

Accenture PLC is seeking an experienced senior delivery leader to drive client success across finance operations integration. You will guide project management, define delivery goals, manage scope, risks and quality in line with Accenture's delivery principles and standards.

You will establish strong client relationships, understand priorities, build high-performance teams across locations, and pursue innovations to align Accenture capabilities with client needs.