Senior Data Center Engineer, Operations & Support

Oracle Corporation Malaysia Sdn. Bhd.; Malaysia; On-site; MYR 42,000 - 72,000; Full time

Job summary

Oracle Corporation Malaysia Sdn. Bhd. seeks a Datacenter Services Operations professional to oversee break/fix and hardware maintenance, validate network configurations, and mentor junior technicians.

The role emphasizes adherence to SOPs/MOPs, safety, and reliable incident handling within defined SLAs. The candidate will collaborate with cross-functional teams, guide on hardware deployment, and contribute to continuous improvement initiatives, ensuring site and client requirements are met

Qualifications

• Experience in data center operations and hardware maintenance.
• Familiar with SOPs/MOPs and change control processes.
• Ability to mentor junior technicians and transfer knowledge.

Responsibilities

• Identifies opportunities for others to work with servers and server components to ensure efficient lifecycle performance.
• Guides and coaches technicians on power distribution units and replacement hardware without disturbing critical infrastructure.
• Validates cabling and network connectivity, ensuring devices are connected and error-free.
• Monitors ticketing workflows and supports resolution within SLAs, escalating trends as needed.
• Ensures adherence to SOPs/MOPs and site rules, including health and safety requirements.

Job description

Oracle Corporation Malaysia Sdn. Bhd. seeks a Datacenter Services Operations professional to oversee break/fix and hardware maintenance, validate network configurations, and mentor junior technicians.

The role emphasizes adherence to SOPs/MOPs, safety, and reliable incident handling within defined SLAs. The candidate will collaborate with cross-functional teams, guide on hardware deployment, and contribute to continuous improvement initiatives, ensuring site and client requirements are met