Senior CX & Product Designer - Banking Digital Experience

OCBC Malaysia; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Community initiatives

Professional development

Equal opportunity

Job summary

OCBC Malaysia is seeking a Consumer Insights Analyst who will translate customer insights into practical digital experiences. You will design intuitive interfaces, run usability tests, and collaborate with product, tech, and research teams to drive customer value.

You'll work with Figma/FigJam, contribute to design systems, and explore AI-enabled methods to speed exploration and decision making across complex financial journeys.

Qualifications

• 8+ years of experience in product design, UX/UI design or digital experience design.
• Hands-on practitioner with designing sophisticated digital products and interfaces.
• Bonus for experience on complex financial journeys or e‑commerce.
• Ability to tell a clear design story to stakeholders at different levels.
• Experience supporting research, usability testing or customer validation.
• Familiar with AI-enabled tools to improve speed and quality of work.
• CX is a team sport; collaborate across disciplines to deliver outcomes.

Responsibilities

• Translate customer and business needs into intuitive digital solutions.
• Unpack requirements into design approaches, flows, and wireframes.
• Create prototypes and high-fidelity interfaces for delivery.
• Support customer validation activities and synthesize findings.
• Facilitate workshops and design discussions with stakeholders.
• Collaborate with service designers to align journeys with product goals.
• Apply design system standards and document interaction details.

Skills

Product design

UX/UI design

Digital experience design

AI-enabled tools

Stakeholder communication

Tools

Figma

FigJam

Design systems

Job description

OCBC Malaysia is seeking a Consumer Insights Analyst who will translate customer insights into practical digital experiences. You will design intuitive interfaces, run usability tests, and collaborate with product, tech, and research teams to drive customer value.

You'll work with Figma/FigJam, contribute to design systems, and explore AI-enabled methods to speed exploration and decision making across complex financial journeys.