Contract UX Designer – Digital Banking

Hong Leong Bank; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Hong Leong Bank is seeking an experienced UX professional to lead end-to-end user journeys across digital banking channels. You will define information architecture, partner with UI designers, and ensure UX copy aligns with brand guidelines.

You will leverage analytics, run usability research and workshops, and translate insights into actionable design requirements, while upholding design system standards.

Qualifications

• Degree or advanced diploma in a related field (e.g., Interaction Design, HCI, Service Design, Mass Communication).
• 4-5 years hands-on UX Design/Interaction Design in digital banking/fintech or agency contexts.
• Proven track record delivering complex journeys, using analytics to guide design decisions, and leading/co-facilitating workshops.
• Strong skills in journey mapping, wireframing, information architecture, and collaboration with cross-functional teams.
• Proficient with Figma, Adobe XD or similar design tools.

Responsibilities

• Design end-to-end user journeys and information architecture for digital banking channels.
• Lead and co-facilitate workshops and design sprints with cross-functional teams.
• Translate research findings and data analytics into clear design requirements.
• Conduct Usability Testing (UAT) and usability audits prior to releases.
• Maintain design system governance and ensure consistent touchpoint quality.

Skills

Journey mapping

Wireframing

Information architecture

Workshop co-facilitation

Figma

Adobe XD

Education

Degree in Interaction Design / HCI / Service Design / Mass Communication

Tools

Figma

Adobe XD

Job description

Hong Leong Bank is seeking an experienced UX professional to lead end-to-end user journeys across digital banking channels. You will define information architecture, partner with UI designers, and ensure UX copy aligns with brand guidelines.

You will leverage analytics, run usability research and workshops, and translate insights into actionable design requirements, while upholding design system standards.