CX Service & Product Designer: Elevate Customer Experience

OCBC company; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

OCBC Malaysia is seeking a Customer Experience Service & Product Designer to shape digital experiences for customers. You will translate insights into wireframes, prototypes and high-fidelity interfaces, collaborating with product, tech and research teams to deliver value.

The role emphasizes hands-on design, design systems, and the use of AI-enabled tools to accelerate exploration and delivery within a fast-moving environment.

Qualifications

• 8+ years of experience in product design, UX/UI or digital experience design.
• Hands-on practitioner capable of designing sophisticated digital products and interfaces.
• Experience with design systems and documenting interaction details.

Responsibilities

• Design intuitive digital experiences for OCBC Malaysia’s customers.
• Translate customer and business needs into wireframes, prototypes and high-fidelity interfaces.
• Collaborate with product, engineering and research teams to validate design solutions.
• Facilitate workshops and co-creation sessions with stakeholders.
• Explore AI-enabled tools to speed up design exploration and delivery.

Skills

Product design

UX/UI design

Digital experience design

Tools

Figma

FigJam

Job description

OCBC Malaysia is seeking a Customer Experience Service & Product Designer to shape digital experiences for customers. You will translate insights into wireframes, prototypes and high-fidelity interfaces, collaborating with product, tech and research teams to deliver value.

The role emphasizes hands-on design, design systems, and the use of AI-enabled tools to accelerate exploration and delivery within a fast-moving environment.