Senior Customer Strategy & Design Strategist

Deloitte Southeast Asia; Kuala Lumpur; On-site; MYR 120,000 - 200,000; Full time

Job summary

Deloitte Southeast Asia is seeking a Senior Consultant in Customer Strategy & Design (Strategist) in Kuala Lumpur to help clients shape brand experiences, products, and services through design-led transformation.

Working with analysts, designers, developers and testers, you will translate business needs into actionable insights and deliver omnichannel experiences. This role emphasizes leadership, critical thinking, and the ability to present findings to senior management.

Qualifications

• Blend of strategic and creative skills
• Ability to articulate point of view verbally and in writing
• Identify opportunities by analyzing customer pain points and market trends
• Present concepts and findings to leadership to move from ideation to productization

Responsibilities

• Understand business requirements within the context of digital strategy and transformation
• Collaborate with analysts, designers, developers and testers to deliver experiences
• Ideate and conceptualize client solutions across business areas
• Conduct research, interpret results and make recommendations for clients
• Create client-ready presentations and prototypes
• Design omni-channel experiences across customer channels

Skills

Strategic thinking

Verbal & written communication

Customer needs analysis

Stakeholder presentation

Education

Tertiary qualification in business/economics/design/psychology

Job description

Deloitte Southeast Asia is seeking a Senior Consultant in Customer Strategy & Design (Strategist) in Kuala Lumpur to help clients shape brand experiences, products, and services through design-led transformation.

Working with analysts, designers, developers and testers, you will translate business needs into actionable insights and deliver omnichannel experiences. This role emphasizes leadership, critical thinking, and the ability to present findings to senior management.