Senior Customer Service Specialist – Aerospace Accounts

Incora; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Job summary

Incora is seeking a Senior Customer Service Representative in Johor Bahru to manage complex customer accounts, handle high-value orders, and resolve escalations. You will coordinate cross-functional activities to meet delivery commitments and quality expectations while mentoring junior staff.

The role requires a Bachelor's degree or relevant experience, with 5+ years in sales, customer service, or supply chain, preferably in aerospace.

Qualifications

• Bachelor's Degree or relevant experience.
• Minimum 5 years of experience in sales, customer service, or supply chain (aerospace preferred).
• Strong account management, escalation handling, and customer relationship capabilities.
• Excellent verbal and written communication in English.

Responsibilities

• Manage complex customer accounts, high-value orders, and escalations.
• Maintain relationships with strategic customers through proactive communication and issue resolution.
• Coordinate cross-functional activities to meet customer requirements and delivery commitments.
• Support management with escalation handling and priority setting.
• Maintain accurate records using customer portals and reporting tools.

Skills

Customer relationship management

Analytical skills

Communication skills

English proficiency

MS Office

Education

Bachelor's degree or relevant experience

Tools

MS Office

CRM systems

Job description

Incora is seeking a Senior Customer Service Representative in Johor Bahru to manage complex customer accounts, handle high-value orders, and resolve escalations. You will coordinate cross-functional activities to meet delivery commitments and quality expectations while mentoring junior staff.

The role requires a Bachelor's degree or relevant experience, with 5+ years in sales, customer service, or supply chain, preferably in aerospace.