Senior Customer Quality Manager - SEA

TE Connectivity Corporation; Bayan Lepas; On-site; MYR 180,000 - 320,000; Full time

Job summary

TE Connectivity’s Customer Quality Engineer Manager leads a team of Customer Quality Engineers across Southeast Asia to ensure product quality, reliability and an exceptional customer experience. You will partner with Sales, Engineering, Product Management and Operations to drive customer-focused quality strategies, monitor performance, and resolve issues in real time.

This role requires strong leadership, experience with Six Sigma and ISO quality systems, and a track record of driving

Qualifications

• Bachelor’s degree in engineering (Electrical, Mechanical, or related field) or master’s degree.
• 7+ years in quality assurance or reliability engineering, with at least 3 years in a management role working in a regional/global capacity.
• Proficiency in quality management systems, statistical process control (SPC), Gage R&R and reliability engineering tools.
• Six Sigma Black Belt, ASQ Certified Quality Engineer, or similar certifications are advantageous
• Strong leadership, communication, problem-solving abilities and executive level presence.
• Customer interface quality/reliability experience in data center interconnect technology.
• Demonstrated ability to lead teams, forge strong internal relationships, and drive improvement initiatives.
• Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).

Responsibilities

• Lead, mentor, and evaluate a team of quality and reliability engineers.
• Develop and implement quality control processes and procedures.
• Oversee customer quality audits, ensure compliance with TE quality policies.
• Analyze quality data and metrics to identify trends and areas for improvement.
• Track and coordinate testing related to customer-reported issues.
• Lead fault-tree based root cause investigations and corrective actions.
• Interface with customers on quality escalations and provide support from quality and reliability perspectives.
• Lead quality and reliability improvement projects from inception to completion.
• Collaborate with cross-functional teams to meet quality standards through product lifecycle.
• Support supplier reviews, customer quality audits and onsite customer support as needed.
• Partner with sales, engineering, and operations to align targets and drive quality objectives for customers.
• Regularly conduct reviews with key customers regarding DDN quality and reliability performance.
• Identify opportunities for lean improvements and Six Sigma implementations.
• Stay updated on industry trends and best practices in quality and reliability.
• Address gaps and roadblocks to meet customer expectations.

Skills

Leadership

Communication

Problem solving

Executive presence

Failure analysis

Customer interface

Quality systems

Education

Bachelor's degree in engineering

Master's degree

Tools

Gage R&R

Statistical process control

Job description

TE Connectivity’s Customer Quality Engineer Manager leads a team of Customer Quality Engineers across Southeast Asia to ensure product quality, reliability and an exceptional customer experience. You will partner with Sales, Engineering, Product Management and Operations to drive customer-focused quality strategies, monitor performance, and resolve issues in real time.

This role requires strong leadership, experience with Six Sigma and ISO quality systems, and a track record of driving