Senior Customer Implementation Manager

A.P. Moller - Maersk; Klang City; On-site; MYR 180,000 - 300,000; Full time

Job summary

Maersk in Klang, Malaysia, is seeking an experienced Customer Implementation Manager to lead the end-to-end onboarding of new or expanded business. You will bridge sales awards to stable operations, coordinate across geographies, and own the implementation plan from start to handover.

The role emphasizes stakeholder management, issue resolution, and timely delivery of all functions involved, while mentoring teams and ensuring a smooth transition into steady state operations.

Responsibilities

• Lead end-to-end customer implementations from award to onboarding to steady-state operation
• Bridge sales and operations to ensure smooth transition of new or additional business
• Own the implementation project plan across geographies and ensure delivery of all functions involved
• Provide guidance on governance, issue resolution, and customer satisfaction during onboarding

Job description

Maersk in Klang, Malaysia, is seeking an experienced Customer Implementation Manager to lead the end-to-end onboarding of new or expanded business. You will bridge sales awards to stable operations, coordinate across geographies, and own the implementation plan from start to handover.

The role emphasizes stakeholder management, issue resolution, and timely delivery of all functions involved, while mentoring teams and ensuring a smooth transition into steady state operations.