Senior Customer Engagement & Contact Center Architect

Chubb Ltd.; Malaysia; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

Chubb Ltd. is seeking an experienced Senior Customer Engagement and Contact Center Solution Architect to join our global collaboration engineering team in Malaysia.

The role focuses on development, deployment, and serviceability of Chubb’s contact center across hybrid cloud and on-premise environments. The candidate will lead strategic infrastructure initiatives, drive program delivery, and establish operational support models with self-service tools and proactive monitoring for scalable,

Qualifications

• 8–10 years of experience with Customer Engagement Platforms and contact centers.
• Self-starter, able to work independently and in matrix environments.
• Experience with leading collaboration technologies and relevant certifications a plus.

Responsabilités

• Architect and engineer foundations for contact center platforms.
• Lead large-scale transformation programs with multiple tech components.
• Oversee global routing, voice/video solutions, and AI integration.
• Develop operational processes for Move, Add, Change telecommunications services.
• Drive delivery with DevOps, test plans, and monitoring.
• Communicate business needs to technical stakeholders effectively.

Connaissances

Leadership

Program management

Cloud & on-prem hybrids

Contact center platforms

API integrations

DevOps

Security best practices

Executive presence

Formation

Bachelor’s degree or equivalent work experience

Outils

NICE CXOne

inContact

Genesys Engage Cloud

Cisco Contact Center Enterprise

Avaya Contact Center

Description du poste

Chubb Ltd. is seeking an experienced Senior Customer Engagement and Contact Center Solution Architect to join our global collaboration engineering team in Malaysia.

The role focuses on development, deployment, and serviceability of Chubb’s contact center across hybrid cloud and on-premise environments. The candidate will lead strategic infrastructure initiatives, drive program delivery, and establish operational support models with self-service tools and proactive monitoring for scalable,