Senior Customer Engagement & Contact Center Architect

Chubblifefund; Malaysia; Hybrid; MYR 180,000 - 300,000; Full time

Job summary

Chubb is seeking a seasoned Customer Engagement Architect to lead the development, deployment, and ongoing serviceability of our contact center solutions. This role combines engineering discipline with strategic program leadership across hybrid infrastructure ecosystems.

The ideal candidate brings 8–10 years of experience in customer engagement platforms and contact centers, with hands-on experience across NICE CXOne, Genesys, Cisco, or Avaya ecosystems, and a proven track record in

Qualifications

• 8–10 years of experience with Customer Engagement Platforms and contact centers.
• Ability to lead matrixed teams and deliver multiple projects.
• Experience with cloud and on-premise contact center deployments.
• Strong communication and executive presence.

Responsibilities

• Architect and engineer NICE CXOne, Cisco, Microsoft, Genesys, and/or Avaya platforms.
• Lead large-scale transformation programs with complex integrations.
• Oversee global contact center infrastructure deployment and maintenance.
• Develop self-service, AI integration, and analytics tools.
• Drive operational support models, monitoring, and process improvements.

Skills

Customer engagement platforms

Contact centers

Architecture design

API integrations

DevOps

Education

Bachelor's degree or equivalent

Tools

NICE CXOne

Genesys

Cisco Contact Center

Avaya

Azure

AWS

Job description

Chubb is seeking a seasoned Customer Engagement Architect to lead the development, deployment, and ongoing serviceability of our contact center solutions. This role combines engineering discipline with strategic program leadership across hybrid infrastructure ecosystems.

The ideal candidate brings 8–10 years of experience in customer engagement platforms and contact centers, with hands-on experience across NICE CXOne, Genesys, Cisco, or Avaya ecosystems, and a proven track record in