Senior CSSD Customer Experience & Quality Manager

Sterile Services Sdn Bhd; Malaysia; On-site; MYR 90,000 - 120,000; Full time

Job summary

KPJ Healthcare Berhad in Malaysia seeks a Customer Support Manager to coordinate quality, safety and service delivery within the CSSD, acting as the main liaison between customers and internal teams while managing NCRs and ensuring regulatory compliance.

The role requires 3–5 years’ CSSD or related experience, a degree or diploma, strong communication, and knowledge of standards such as MOH, ISO and HTM to support audits and continuous improvement.

Qualifications

• Degree or Diploma in a relevant field.
• 3–5 years’ experience in CSSD or sterilisation services.
• Excellent communication and stakeholder management skills.

Responsibilities

• Coordinate quality, safety, and service delivery within CSSD.
• Liaise with customers and internal teams; manage NCRs.
• Support audits, regulatory inspections, and CAPA.
• Drive service improvement and training initiatives.

Skills

Customer liaison

Communication

Quality & safety

NCR management

Training delivery

Education

Degree or Diploma in relevant field

Job description

KPJ Healthcare Berhad in Malaysia seeks a Customer Support Manager to coordinate quality, safety and service delivery within the CSSD, acting as the main liaison between customers and internal teams while managing NCRs and ensuring regulatory compliance.

The role requires 3–5 years’ CSSD or related experience, a degree or diploma, strong communication, and knowledge of standards such as MOH, ISO and HTM to support audits and continuous improvement.