Senior CSR: Japanese Speaker & Customer Ops Lead

City of Shakopee, MN; Bayan Lepas; Hybrid; MYR 40,000 - 55,000; Full time

Job summary

City of Shakopee, MN is seeking a Customer Service Representative who speaks Japanese (JLPT N1 & N2). This position involves managing customer orders, resolving inquiries, and providing exceptional service across channels.

The ideal candidate will have a Bachelor’s degree or relevant experience in customer service, along with a strong customer service attitude. The role requires effective communication and problem-solving skills, as well as proficiency in tools like Oracle and SFDC.

Flexibility in working hours and a proactive approach to customer needs are essential. We encourage self-starters with excellent time management skills to apply.

Qualifications

• Minimum of 2-4 years of experience in Shared Service Centers.
• Ability to work full-time with flexible hours between 6 am to 7 pm.
• Strong risk management and decision-making skills.

Responsibilities

• Manage/process customer orders and handle inquiries.
• Lead high-impact projects and drive project strategy.
• Provide optimal customer experience and follow-up on orders.

Skills

Japanese (JLPT N1 & N2)

Customer service attitude

Time management skills

Problem-solving skills

Effective communication

Flexibility

Education

Bachelor's degree or relevant customer service experience

Tools

Oracle

SFDC

Job description

City of Shakopee, MN is seeking a Customer Service Representative who speaks Japanese (JLPT N1 & N2). This position involves managing customer orders, resolving inquiries, and providing exceptional service across channels.

The ideal candidate will have a Bachelor’s degree or relevant experience in customer service, along with a strong customer service attitude. The role requires effective communication and problem-solving skills, as well as proficiency in tools like Oracle and SFDC.

Flexibility in working hours and a proactive approach to customer needs are essential. We encourage self-starters with excellent time management skills to apply.