Senior Contract Logistics Site Leader

Kuehne + Nagel (SGMY); Shah Alam; On-site; MYR 180,000 - 240,000; Full time

Job summary

Kuehne+Nagel is seeking a Site Manager to lead warehouse operations and the people who keep it running, building strong customer partnerships and delivering exceptional service. You will drive safety, performance, and continuous improvement across the operation.

You will oversee onboarding of new customers, develop future leaders, and collaborate with cross-functional teams to craft seamless logistics solutions.

Qualifications

• 8+ years' experience in Contract Logistics, Warehousing, or Supply Chain Operations.
• Experience leading warehouse operations as a Site Manager or similar.
• Proven success managing safety, service, productivity, and cost KPIs.
• Strong people leadership with coaching and development.
• Excellent customer relationship management and stakeholder engagement.
• Experience driving Lean or Operational Excellence initiatives.
• Knowledge of customer contracts, budgets, and performance.

Responsibilities

• Lead all warehouse and office operations to meet safety, operational, financial, and customer performance objectives.
• Drive KPIs across Safety, Cost, Quality, Delivery, Environment, and People.
• Foster a strong safety culture through training, engagement, and support.
• Ensure compliance with policies, customer requirements, and regulatory standards.
• Lead and develop high-performing operational teams through coaching and succession planning.
• Drive customer onboarding, retention, and operational excellence initiatives.
• Champion continuous improvement through Lean methodologies and process optimisation.
• Support growth by contributing operational expertise to tenders and new proposals.
• Collaborate with Distribution, Customer Solutions, Engineering, and Business Development teams to ensure seamless logistics solutions.
• Monitor productivity, resource planning, and performance to maximise efficiency.

Skills

People leadership

Stakeholder engagement

Lean / continuous improvement

WMS knowledge

Customer relationship management

Operational KPI management

Safety culture

Problem-solving

Tools

WMS

Automation technologies

Job description

Kuehne+Nagel is seeking a Site Manager to lead warehouse operations and the people who keep it running, building strong customer partnerships and delivering exceptional service. You will drive safety, performance, and continuous improvement across the operation.

You will oversee onboarding of new customers, develop future leaders, and collaborate with cross-functional teams to craft seamless logistics solutions.