Technical Services Cross Technology Systems Integration Specialist (L3)

NTT DATA, Inc.; Petaling Jaya; On-site; MYR 89,000 - 156,000; Full time

Job summary

NTT DATA, Inc. seeks a seasoned Collaboration Technical Services Systems Integration Specialist in Malaysia. You will deliver technical support to clients, compile clear specifications, and craft backup solutions.

The role requires mastery across Networking, Data Centre, Security, and End User Compute, with coaching responsibilities for junior engineers. You will drive project documentation and SOPs while maintaining client engagement and ensuring high-quality outcomes in a fast-paced

Qualifications

• Solid understanding of technical design principles and business impact.
• Experience in project administration and installation work.
• Proven ability to engage customers and manage expectations.
• Strong verbal communication and mentoring capabilities.
• Ability to coach and guide junior engineers under pressure.

Responsibilities

• Interacts with clients on site and remotely to meet complex requirements.
• Escalates issues to appropriate third parties when needed.
• Prepares reports, proposals, and project documentation.
• Documents standard operating procedures for installations and fixes.
• Mentors junior engineers and coordinates their activities to meet targets.
• Participates in higher-complexity design work and technology ownership.

Skills

Technical design

Project administration

Customer engagement

Verbal communication

Coaching mentoring

Working under pressure

Education

Bachelor's degree in Information Technology or Computing

HCIP-Datacom certification

HCIE-Datacom certification

Tools

Networking

Data Center

Security

Collaboration

End User Compute

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Collaboration Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to NTT clients.

This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

This role works towards professional to expert level certification, whilst at the same time developing business knowledge. This role has seasoned proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.

Key responsibilities:

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project fundamental and administration ability.
• Seasoned project skills which are demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure.
• Ability to coach, mentor and provide guidance to team members.

Academic Qualification and certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Minimum HCIP-Datacom certification
• Preferred qualification HCIE-Datacom certification

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.