Senior Client Support Lead — Remote (Hindi-Speaking)

Ultima Markets; Kuala Lumpur; Hybrid; MYR 45,000 - 78,000; Full time

Job summary

Ultima Markets in Malaysia is hiring a Client Support Specialist to serve IB clients across live chat, email, social media and phone, assisting with account openings and platform issues.

You will handle deposits/withdrawals, resolve inquiries, and maintain onboarding guides. Proficiency in CRMs and trading platforms, plus Hindi language skills for the India market, are required. Morning on-site shifts and remote options for other shifts are available.

Qualifications

• Prior customer support experience, especially in trading platforms.
• Knowledge of Forex trading concepts and platforms.
• Excellent communication skills, both written and verbal.
• Ability to multitask, solve problems, and meet deadlines.
• Proficiency in customer support software and CRMs.
• Shift work required, with on-site morning shifts; other shifts available remote.
• Hindi reading/writing ability to support India market.

Responsibilities

• Act as the primary contact for IB clients via chat, email, social media, and phone.
• Handle client inquiries including account opening, IB setup, deposits, withdrawals, and tech issues related to trading platforms.
• Investigate client feedback, provide timely resolutions, and escalate complex cases.
• Maintain training handbooks and onboarding guides for sales clients.
• Generate CRM reports and support cross-department projects as needed.

Skills

Customer support

Trading platforms

CRM software

Communication

Multitasking

Tools

CRM systems

Trading platforms

Job description

Ultima Markets in Malaysia is hiring a Client Support Specialist to serve IB clients across live chat, email, social media and phone, assisting with account openings and platform issues.

You will handle deposits/withdrawals, resolve inquiries, and maintain onboarding guides. Proficiency in CRMs and trading platforms, plus Hindi language skills for the India market, are required. Morning on-site shifts and remote options for other shifts are available.