Senior Client Operations Officer, Depository Operations Services – PERES Operations

CACEIS-Gruppe; Putrajaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

CACEIS-Gruppe in Putrajaya seeks a Senior Client Operations Officer for its Depository Operations Services. This role involves managing tasks related to transaction management, cash tracking, and overseeing junior team members to ensure efficiency.

Candidates need 3-5 years of experience, specifically in Transaction Management or Custody, with required skills in various systems and interpersonal communication. The position offers an opportunity to work in a dynamic environment with a focus on operational excellence.

Qualifications

• 3-5 years of experience in relevant fields.
• Minimum of 2 years in Transaction Management or Custody.
• Knowledge of Depositary Operation Services systems.

Responsibilities

• Accurate input and validation for cash and transaction logs.
• Record and clear outstanding items efficiently.
• Respond to queries and propose solutions in a timely manner.
• Document activities and controls comprehensively.
• Training junior team members on processes.
• Propose ideas to enhance service delivery.
• Support the supervisor as the main contact.

Skills

Understanding of escalation protocols

Ability to prioritize tasks

Interpersonal skills

Tools

E-Font

Casiopay

Microsoft Excel

VBA

Python

Macro

Job description

Senior Client Operations Officer, Depository Operations Services – PERES Operations

Business type

Types of Jobs - Asset Management

Contract type

Permanent Contract

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Senior Client Operations Officer, Depositary Operation Services PERES Malaysia is responsible for the accurate and timely operation of agreed day-to-day processes supporting the transaction management, cash & security tracking, document management and ownership verification functions across the range of PERES structures supported by the business, and for reviewing the work of other administration team members in support of the ‘maker checker’ process control function.

Working hours: 9:00am-6:00pm (Malaysia time)

What will you do?

• Accurate and timely input and validation of manual entries to cash and transaction reconciliation logs, collation of investment/divestment papers, and presentation metrics and control data.
• Ensure essential checks are complete and any outstanding items are recorded and cleared.
• Respond to all queries and in a timely and effective manner and propose solutions for consideration with the agreed governance and change framework.
• Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset.
• Act as partner to junior team members (COO and intern) in training them to understand the basic processes and guidelines.
• Pro‑actively proposing ideas/recommendations to enhance processes for increased efficiency in service delivery.
• Responsible for supporting the supervisor in guiding the team and serving as the main contact when supervisor is unavailable.

Geographical area

Asia, Malaysia

Level of minimal experience

3-5 years

Experience

• Minimum of 2 years of experience in Transaction Management and /or Custody
• Knowledge in Depositary Operation Services system: E-Font, Casiopay or equivalent applications
• Microsoft Excel and other Microsoft Office applications
• Knowledge in fund and general administration procedural

Required skills

• Understanding of and adherence to escalation protocols at all times
• Ability to prioritize and managing team workloads in meeting strict datelines
• Good interpersonal skills and networking abilities with sub-custodians and internal departments

Technical skills required

Additional automation skills such as VBA, Python, Macro and etc.