Senior Call Centre Specialist – Customer Care & Claims

Takaful Malaysia

Kuala Lumpur

Hybrid

MYR 28,000 - 50,000

Full time

14 days+

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Job summary

Takaful Malaysia in Kuala Lumpur is seeking a Call Centre Agent Executive to handle customer inquiries on policies, claims, and payments, ensuring accurate information and quality service. You will guide customers through applications, renewals, endorsements, and cancellations, and maintain CRM records while meeting SLAs and data protection standards.

Fluency in Bahasa Malaysia and English is required. The role emphasizes accurate data entry, customer care, and opportunities for cross-selling

Qualifications

Diploma or bachelor's degree in Business Administration, Communications, or related fields.
Minimum 1–3 years in customer service or call centre.
Experience in takaful, insurance, or banking is preferred.

Responsibilities

Answer incoming calls and respond to customer inquiries regarding Takaful policies, claims, and payments.
Provide accurate information on policy benefits, coverage, and renewal processes.
Guide customers on the claims submission process and status updates.
Resolve complaints professionally and record feedback for improvements.
Update customer data and service requests in the CRM accurately.
Identify cross-selling opportunities and promote relevant Takaful products.
Ensure compliance with BNM regulations and company policies; participate in QA.