Senior Associate - Quality (Cash/Duty Recon)

DHL Express; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

DHL Express in Malaysia is seeking a Finance Analyst to reconcile invoiced information with payment data, ensure timeliness, and provide insightful analysis. You will interpret data to identify trends, support policy inquiries, and act as the primary resolver for cash and duty discrepancies.

The role requires a university degree or equivalent, strong Excel and SAP skills, and 1.5+ years of experience. You will collaborate with AR, RTR, Billing, and BPO teams, working in a fast-paced environment

Qualifications

• University degree or equivalent by experience.
• Strong Excel and SAP skills.
• 1.5+ years in a similar role.
• Good English communication (oral & written).
• Analytical thinking and ability to meet tight deadlines.
• Able to work evenings, holidays or weekends when required.
• Collaborative with AR, RTR, Billing, BPO teams.

Responsibilities

• Reconcile invoiced information with payment data accurately and timely.
• Analyze data, identify trends, and suggest improvements.
• Handle sensitive information with high attention to detail.
• Respond to inquiries regarding policies and procedures.
• Act as primary problem solver for cash and duty shipment discrepancies.
• Create and maintain tracking reports for country ageing performance.
• Prepare weekly outstanding open item reports promptly.
• Support internal projects and centralization efforts.
• Participate in meetings with stakeholders.
• Investigate and resolve queries per Service Line Agreements.
• Contribute to capturing revenue leakage for shipments with discrepancies.

Skills

Analytical thinking

Attention to detail

English communication

Education

University Degree or equivalent by experience

Tools

Excel

SAP

Job description

Description - External

• Reconcile invoiced information with payment data accurately and timely.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Appropriate handling of sensitive information, High level of attention to detail
• Responds to inquiries regarding policies and procedures
• Act as primary problem solver concerning cash and duty shipment discrepancies
• Create and maintain tracking reports in relation to country ageing performance
• Prepare weekly outstanding open item report only timely manner
• Provide support for internal projects transition/ centralization
• Participate in internal and/or external meeting with all stakeholders
• Able to investigate and resolve queries according to Service Line Agreements.
• Contribute to capture potential Revenue Leakage for shipment with discrepancies

Description - External

• Reconcile invoiced information with payment data accurately and timely.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Appropriate handling of sensitive information, High level of attention to detail
• Responds to inquiries regarding policies and procedures
• Act as primary problem solver concerning cash and duty shipment discrepancies
• Create and maintain tracking reports in relation to country ageing performance
• Prepare weekly outstanding open item report only timely manner
• Provide support for internal projects transition/ centralization
• Participate in internal and/or external meeting with all stakeholders
• Able to investigate and resolve queries according to Service Line Agreements.
• Contribute to capture potential Revenue Leakage for shipment with discrepancies

Qualifications - External

• University Degree or equivalent by experience
• Well verse with Microsoft Excel and SAP.
• At least 1.5 year experience in similar position
• Good communication in English: Oral and Written
• Ability to analyze with logical thinking process.
• Attention to details and able to meet tight deadline
• Able to work on evening shift, public holidays or weekend when required
• Engage, communicate and build network with the AR, RTR, Billing, BPO teams
• Customer oriented
• Process oriented and able to work under pressure
• Team Player and highly collaborative