Senior Associate - Quality (12 Months Contract)

DHL Express; Petaling Jaya; On-site; MYR 60,000 - 85,000; Full time

Job summary

DHL Express is seeking an Accounts Receivable Analyst to reconcile invoiced information with payment data and provide analytical insights. The role requires strong data interpretation, attention to detail, and collaboration with AR, RTR, Billing, and BPO teams.

The ideal candidate has a university degree, 1.5 years in a similar role, and expertise in Excel and SAP. Evening shifts may be required, with a focus on accuracy and process improvements.

Qualifications

• Strong analytical skills; interpret data, identify trends and suggest improvements.
• High level of attention to detail and handling of sensitive information.
• Good communication in English, both oral and written.

Responsibilities

• Reconcile invoiced information with payment data accurately and timely.
• Act as primary problem solver concerning cash and duty shipment discrepancies
• Create and maintain tracking reports related to country ageing performance
• Prepare weekly outstanding open item reports
• Provide support for internal projects transition/centralization
• Participate in internal and/or external meetings with stakeholders
• Investigate and resolve queries according to Service Line Agreements
• Contribute to capture potential revenue leakage for shipments with discrepancies

Skills

Analytical skills

Attention to detail

English communication

Education

University Degree or equivalent

1.5 years experience

Tools

Microsoft Excel

SAP

Job description

• Reconcile invoiced information with payment data accurately and timely.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Appropriate handling of sensitive information, High level of attention to detail
• Responds to inquiries regarding policies and procedures
• Act as primary problem solver concerning cash and duty shipment discrepancies
• Create and maintain tracking reports in relation to country ageing performance
• Prepare weekly outstanding open item report only timely manner
• Provide support for internal projects transition/ centralization
• Participate in internal and/or external meeting with all stakeholders
• Able to investigate and resolve queries according to Service Line Agreements.
• Contribute to capture potential Revenue Leakage for shipment with discrepancies

Description - External

• Reconcile invoiced information with payment data accurately and timely.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Appropriate handling of sensitive information, High level of attention to detail
• Responds to inquiries regarding policies and procedures
• Act as primary problem solver concerning cash and duty shipment discrepancies
• Create and maintain tracking reports in relation to country ageing performance
• Prepare weekly outstanding open item report only timely manner
• Provide support for internal projects transition/ centralization
• Participate in internal and/or external meeting with all stakeholders
• Able to investigate and resolve queries according to Service Line Agreements.
• Contribute to capture potential Revenue Leakage for shipment with discrepancies

Qualifications - External

• University Degree or equivalent by experience
• Well verse with Microsoft Excel and SAP.
• At least 1.5 year experience in similar position
• Good communication in English: Oral and Written
• Ability to analyze with logical thinking process.
• Attention to details and able to meet tight deadline
• Able to work on evening shift, public holidays or weekend when required
• Engage, communicate and build network with the AR, RTR, Billing, BPO teams
• Customer oriented
• Process oriented and able to work under pressure
• Team Player and highly collaborative