Senior Associate - L2 Support Engineer

PwC Malaysia

Kuala Lumpur

On-site

MYR 60,000 - 90,000

Full time

14 days+

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Job summary

PwC Malaysia is seeking a Senior Associate for Tax technology services focused on delivering quantitative tax solutions and technologies. You will leverage data analytics and Azure-based tools to optimise tax processes, provide L2 support for e-invoicing solutions, and collaborate with cross-functional teams to implement enhancements.

The role involves working with developers and business analysts to resolve issues, document procedures, and drive improvements in on-prem and cloud environments.

Qualifications

Minimum 2 - 4 years of experience in C# development.
Experience with Azure portal and monitoring tools.
Experience with Docker and Kubernetes.
Experience in writing and optimizing SQL and NoSQL queries.
Familiar with Linux command line on Ubuntu/Red Hat.
Excellent troubleshooting and analytical skills.
Able to communicate technical issues to non-technical stakeholders.
Nice to have knowledge of Malaysia's e-invoicing processes and mapping tools.

Responsibilities

Provide L2 support for e-invoicing solutions, handling incidents and service requests.
Analyse and resolve technical issues with workarounds.
Escalate complex problems to higher-level or development teams.
Monitor system performance using Azure monitoring tools.
Work with development teams to convey requirements and improvements.
Document solutions to maintain knowledge base.
Installations for on-premises environments and troubleshooting.
Assist in developing scripts in C# to improve functionality.
Assist updating mapping implementations via Altova MapForce.
Perform routine maintenance and updates to ensure performance and compliance.
Automate routine tasks using containerization and DevOps practices.
Provide guidance and training to end-users and junior staff.

Skills

Azure monitoring

Docker

Kubernetes

SQL

NoSQL

C# development

Linux CLI

Data analytics

Communication

Collaboration

Tools

Altova MapForce

WinSCP

FileZilla

Job description

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

Technology Strategy

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.

In quantitative tax solutions and technologies at PwC, you will focus on leveraging data analytics and technology to develop innovative tax solutions. In this field, you will use quantitative methods to optimise tax processes and enhance decision-making for clients.

Provide L2 support fore-invoicingsolutions, addressingincidentsand servicerequests,andassistingother solutions as needed.
Analyseand resolve technical issues by providing workarounds.
Escalate complex problems to higher-level support teams or development teams as needed.
Monitor system performance and availability using Azure monitoring tools.
Work closely with development teams to convey technical requirements and system improvements.
Document solutions and troubleshooting steps tomaintainknowledge base and best practices.
Conduct installations for on-premises environments and troubleshoot any issues that arise related to on-premises environments.
Optional:Assistin the development of scripts and small enhancements in C# to improve system functionality.
Optional:Assistinupdating ofmapping implementation throughAltovaMapForce should changes arise.
Optional:Perform routine maintenance and updates on e-invoicing systems to ensureoptimalperformance and compliance with standards.
Optional:Work on automating routine tasks using containerization and DevOps practices.
Optional:Provide guidance and training to end-users and junior support staff on e-invoicing system functionalities.

Requirements

Familiar with the Azure portal and services,logmonitoringtoolsandapplicationinsights.
Experience with containerization technologies and environments, such as Docker and Kubernetes.
Experience in writing andoptimizingSQLandNoSQLqueries for dataretrieval.
Abilityto perform database analysis, troubleshoot issues, and provide insights based on data.
Familiar in using the Linux command line to manage and operate systems across different versions like Ubuntu and Red Hat, including handling files and installing software.
Strong troubleshooting skills to diagnose and resolve technical issues efficiently.
Analytical thinking toidentifyroot causes of issues and propose effective workarounds.
Ability to clearly communicate technical issues and solutions to non-technical stakeholders.
Collaboration skills to work with cross-functional teams, including developers, business analysts, and product managers.
Competency in documenting issues, processes, and resolutions to contribute to a comprehensive knowledge base.
Minimum 2 - 4 years of experience in C# development,demonstratingproficiencyin application support, development, debugging and enhancing C# applications.Candidateswith less experience may be considered if they candemonstratestronglearningability and adaptability.
Nice to have: Good understanding of Malaysia's e-invoicing processes, SDK, and guidelines.
Nice to have: Basic understanding on SFTP and familiar with file manager such as WinSCP / FileZilla.
Nice to have: Experience with data mapping tools such asAltovaMapForce.
Nice to have: Ability tomaintainfocus and productivity while meeting service-level agreements (SLAs) and handling high-pressure support situations.