Senior Associate, Client Continuance

Stone Forest Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Birthday leave

Sick leave policy

Transit access

Training & development

Job summary

Stone Forest Malaysia Sdn Bhd is seeking a Client Compliance Senior Associate to manage client continuance (CCF) activities for the Business Solutions Group, ensuring timely, high-quality compliance deliverables. You will collaborate with clients and internal stakeholders to gather information, assess risk, and improve CCF processes.

Ideal candidates hold a degree in a related field, with at least 2 years in KYC/CDD/EDD and compliance, plus strong communication and stakeholder management skills.

Qualifications

• Degree in Finance, Banking, Accounting, Business, Compliance, Law or related disciplines.
• At least 2 years of relevant KYC, CDD/EDD, compliance or related experience.
• Experience in professional services, corporate services or consulting environments is advantageous.
• Good knowledge of KYC, CDD/EDD, sanctions, PEP, beneficial ownership and client continuance requirements.
• Experience reviewing complex KYC cases, client portfolios and Client Continuance Forms (CCF).

Responsibilities

• Handle and manage CCF processes for the Business Solutions Group.
• Review client information, ownership structures, beneficial owners, directors and related parties.
• Assess client risk profiles and ensure CCF documentation and risk assessments are complete and up to date.
• Review high-risk and complex clients, including PEPs, sanctions, adverse media and higher risk jurisdictions.
• Identify CCF gaps and follow up with clients for required information and supporting documents.
• Ensure client continuance reviews, periodic reviews and remediation are completed accurately and within deadlines.
• Provide recommendations on client acceptance, continuance and escalation of higher-risk cases.
• Keep up to date with relevant KYC and CCF regulations, regulatory expectations and internal policies.
• Communicate directly with clients to understand their requirements, clarify documentation and resolve CCF issues.

Skills

KYC knowledge

Compliance experience

Client communication

Stakeholder management

Independent work

Education

Degree in Finance, Banking, Accounting, Business, Compliance, Law

Job description

Stone Forest Malaysia Sdn Bhd is part of Stone Forest Group, a professional business services firm headquartered in Singapore with established operations in Singapore, Hong Kong and China. At Stone Forest Malaysia, we provide business process outsourcing services strictly only to our office in Singapore, and our clients in Singapore. We are also the innovation centre for the development of Human Resource management application solutions.

Stone Forest Group provides Accounting, Tax & Advisory, Business Process Outsourcing, Formation & Compliance, Contract Staffing & Recruitment, Payroll Outsourcing & HR Advisory, and Technology Services outside of Malaysia. We take care of our clients’ back-office business services to enable them at every stage of their growing business from market entry to expansion.

GROW Programme

At Stone Forest, we recognise that great people make a great organisation. We value our people and envisage developing each individual to their fullest capacity and performance. We believe in Grow People to Grow Business.

Every employee will be immersed in our "GROW programme" which comprises a formalised structure framework to support your professional and personal growth, and help you realised your talents and leadership potential.

Position Summary

We are looking for a Client Compliance Senior Associate to join our professional services team. You will handle and manage Client Continuance (CCF) activities for Business Solutions Group (BSG), ensuring high-quality and timely delivery while maintaining strong compliance governance. Beyond day-to-day CCF operations, you will work closely with both the clients and internal stakeholders to understand their requirements, provide practical compliance requirements, and identify opportunities to improve the firm's CCF processes.

Key Responsibilities

Client Continuance (CCF):

Handle and manage CCF processes for the Business Solutions Group.

Review client information, ownership structures, beneficial owners, directors and related parties.

Assess client risk profiles and ensure CCF documentation and risk assessments are complete and up to date.

Review high-risk and complex clients, including PEPs, sanctions, adverse media and higher risk jurisdictions.

Identify CCF gaps and follow up with clients for required information and supporting documents.

Ensure client continuance reviews, periodic reviews and remediation are completed accurately and within deadlines.

Provide recommendations on client acceptance, continuance and escalation of higher-risk cases.

Keep up to date with relevant KYC and CCF regulations, regulatory expectations and internal policies.

Communicate directly with clients to understand their requirements, clarify documentation and resolve CCF issues.

Explain KYC and CCF requirements and regulatory expectations to clients in a clear and practical manner.

Maintain strong, professional relationships with clients.

Manage client expectations and ensure deliverables are completed within agreed timelines.

Handle client queries independently and elevate complex matters where appropriate.

Requirements

Degree in Finance, Banking, Accounting, Business, Compliance, Law or related disciplines.

At least 2 years of relevant KYC, CDD/EDD, compliance or related experience.

Experience in professional services, corporate services or consulting environments is advantageous.

Good knowledge of KYC, CDD/EDD, sanctions, PEP, beneficial ownership and client continuance requirements.

Experience reviewing complex KYC cases, client portfolios and Client Continuance Forms (CCF).

Client-facing, communication and stakeholder management skills.

Able to work independently, manage multiple priorities and meet deadlines.

Why Join Us

• Birthday leave policy
• Self-certified sick leave policy
• Easy office access via public transportation (MRT, LRT, Monorail, KTM Komuter, KLIA Transit)
• Open culture and team centric environment
• Continuous training & development - technical & soft skills

Stone Forest Malaysia Sdn Bhd is part of Stone Forest Group, a professional business services firm headquartered in Singapore with established operations in Singapore, Malaysia, Hong Kong and China. At Stone Forest Malaysia, we provide business process outsourcing services strictly only to our clients in Singapore. We are also the innovation centre for the development of Human Resource management application solutions.

Uniquely differentiated as the provider of choice with CPA practice background, Stone Forest Group provides Accounting, Tax & Advisory, Business Process Outsourcing, Formation & Compliance, Contract Staffing & Recruitment, Payroll Outsourcing & HR Advisory, and Technology Services outside of Malaysia. We take care of our clients’ back-office business services to enable them at every stage of their growing business from market entry to expansion.

Stone Forest Malaysia Sdn Bhd is part of Stone Forest Group, a professional business services firm headquartered in Singapore with established operations in Singapore, Malaysia, Hong Kong and China. At Stone Forest Malaysia, we provide business process outsourcing services strictly only to our clients in Singapore. We are also the innovation centre for the development of Human Resource management application solutions.

Uniquely differentiated as the provider of choice with CPA practice background, Stone Forest Group provides Accounting, Tax & Advisory, Business Process Outsourcing, Formation & Compliance, Contract Staffing & Recruitment, Payroll Outsourcing & HR Advisory, and Technology Services outside of Malaysia. We take care of our clients’ back-office business services to enable them at every stage of their growing business from market entry to expansion.