Senior Associate-Business Analyst (HK Market)

AIA Shared Services; Putrajaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

AIA Shared Services is seeking a motivated Business Analyst to support information system needs across functional areas in our Malaysia operations. You will gather requirements, document functional and non-functional needs, and propose process improvements to drive faster, simpler digital solutions.

Responsibilities include coordinating UAT, preparing test plans, and ensuring timely delivery with stakeholders.

Qualifications

• Bachelor's degree or higher in Business IT, Computer Science or related field.
• 1–2 years in life insurance operations and business analysis preferred.
• Strong prioritisation, communication and teamwork skills.

Responsibilities

• Participate in discussions with business/program managers to understand scope and document solutions.
• Translate business needs into functional and non-functional requirements.
• Propose process innovations to simplify solutions.
• Support project execution with UAT planning, test environments and traceability.
• Provide technical expertise to resolve stakeholder-identified issues.
• Prepare test requirements and UAT scenarios; review and sign off documentation.
• Collaborate with business and technology teams to resolve UAT defects and ensure timely delivery.
• Create end-user training materials and conduct trainer-led sessions.
• Perform post-implementation verification and address production issues if any.
• Carry out additional duties as assigned to meet business needs.

Skills

Business analysis

Requirements gathering

UAT coordination

Test planning

Stakeholder management

Education

Degree in Business IT / CS

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About The Role

Responsible for supporting specific functional / business areas in terms of information system needs

Job Description

• Participate in discussions with the business / program managers on understanding the scope of work, rules and procedures required to prepare documentation detailing the solution for the given business needs.
• Responsible to filter the needs and wants of a requirement including the functional and non-functional requirements; refine the varying messages as well as the requirements of the project stakeholders into a consistent single vision.
• Bring innovation during solutioning in form of recommendations which improves the process through simplification.
• Provides support on project execution such as preparing user requirements, quality control and coordinates with stakeholders to ensure the smooth and timely delivery on project
• Adjudicate problem solutioning between stakeholders; offer technical expertise to identify fact based solutioning.
• Prepare Test requirement and test environment to ensure that it is comprehensive and meet the User Acceptance Test (UAT) needs.
• Execute Test scripts, monitor and record test results against the business expectation according to the test objectives.
• Review and signoff Solution documents, User Acceptance Test (UAT) plan and scenarios prepared by the business / program management teams within the stipulated timelines.
• Work closely with business and technology stakeholders to resolve UAT defects.
• ProvideUAT clearance reportafterensuring that all functionalities have been tested, defects have been identified and documented, impacts been assessed, and resolutions provided.
• Prepare end user training guide and train the trainer prior to implementation
• Perform post implementation verification and follow up production issue and its fixing (if any) prior to project closure.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet business requirements.

Minimum Job Requirement

• Degree Holder in Business IT, Computer Science or a related discipline.
• Candidates with 1 to 2 years working experience in life insurance operations and business analysis, and with knowledge in both operation and system areas are preferred.
• Meticulous and able to manage priorities to meet deadlines.
• Good verbal and written communication skills and good interpersonal skills.
• Positive attitude, determination to succeed, willingness to share and learn.
• Ability to work under pressure with minimal guidance and is a team player.

Specific Business Knowledge

• Preference for proficiency in both speaking and writing in English and Mandarin/Cantonese (for roles pertaining to Hong Kong operations only).

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.