Senior Area Manager - Retail Operations Leader

PUMA Sports Goods Sdn Bhd; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading sports brand company in Malaysia is seeking an experienced Retail Operations Manager. This role focuses on driving sales performance and team management within retail stores. Responsibilities include overseeing retail KPIs, ensuring operational compliance, and coaching local teams. The ideal candidate will have at least 5 years in retail operations with a strong focus on customer service. A bachelor's degree in business management is required. Join us to help PUMA maintain its position as a global leader in sports lifestyle!

Benefits

Innovative corporate environment

Career development programs

Passionate work culture

Qualifications

• Minimum 5 years retail operations experience in a customer service-oriented environment.
• 2–3 years in a similar managerial position with a global brand.
• Strong leadership skills with a minimum of 2 years of managerial experience.

Responsibilities

• Deliver on retail P&L and KPI targets by increasing store productivity.
• Coach and lead retail operations teams to develop capabilities.
• Manage all operational aspects of store inventories and compliance standards.

Skills

Retail operations management

Leadership

Cross-functional collaboration

Customer service orientation

Education

Bachelor's degree in business management or related field

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

A leading sports brand company in Malaysia is seeking an experienced Retail Operations Manager. This role focuses on driving sales performance and team management within retail stores. Responsibilities include overseeing retail KPIs, ensuring operational compliance, and coaching local teams. The ideal candidate will have at least 5 years in retail operations with a strong focus on customer service. A bachelor's degree in business management is required. Join us to help PUMA maintain its position as a global leader in sports lifestyle!