Senior Analyst (Senior Associate) —Operations

ZALORA Group; Malaysia; On-site; MYR 90,000 - 150,000; Full time

Job summary

ZALORA Group is seeking a Senior Analyst (Senior Associate) - Operations to drive cross‑venture programs across SEA, delivering fast, scalable processes. You will coordinate projects, define work plans, and ensure alignment among stakeholders while identifying automation opportunities to reduce manual work.

Ideal candidates hold a Bachelor's degree in a quantitative field, 3+ years in project/program management, and strong English communication.

Qualifications

• Bachelor's degree in a quantitative field or related area.
• 3+ years in project/program management or consulting; ecommerce/logistics/tech preferred.
• Excellent written and spoken English; strong stakeholder and cross-cultural communication skills.
• Strong analytical skills with numbers and Boolean logic.
• Proficiency with advanced Google Sheets/Excel.

Responsibilities

• Coordinate projects: lead cross-venture, high-impact programs; align stakeholders across countries.
• Program delivery: define work plans, timelines, governance, and resource needs; track progress and risks.
• Stakeholder management: bridge between business and tech teams across countries and backgrounds.
• Automation: identify opportunities to scale processes and reduce manual tasks.
• Business case: prepare data-driven business cases with risk analysis.
• Data & analysis: produce KPI reports, root-cause analyses, and actionable recommendations.
• Standardization: support standardization of data models and reporting across ventures.

Skills

Project management

English communication

Analytics

SQL

BI tools (Tableau/Looker)

Google Sheets/Excel

Education

Bachelor's degree in Business/Engineering/quantitative field

Tools

Google Sheets/Excel

Job description

Senior Analyst (Senior Associate)-Operations

About the team

ZALORA Operations drives continuous improvement in delivery and returns to achieve fastest times and a seamless customer experience across Southeast Asia. Join us and be part of an integral team at the forefront, working on multiple strategic, high-impact projects across SEA.

What you'll do

• Coordinate projects:Lead cross venture, high impact projects; align stakeholders and ensure consistent execution across countries.
• Program delivery:Define work plans, timelines, governance, and resource needstrack progress and manage risks to deliver on scope and schedule.
• Stakeholder management:Act as the bridge between business and technical teams; manage stakeholders across countries and backgrounds.
• Automation: Identify automation opportunities to scale processes and reduce time spent on manual tasks.
• Business case: Prepare business case with in-depth data and risks analysis to access project feasibility.
• Data & analysis:Produce KPI reports, root cause analyses, and actionable recommendations.
• Standardization:Support standardization of data models and reporting across all ventures.

Minimum Requirements

• Education:Bachelor's degree in Business, Engineering, or another quantitative field.
• Experience:3+ years in project/program management or consulting; experience in ecommerce, logistics, or tech preferred.
• Communication:Excellent written and spoken English; strong stakeholder and cross cultural communication skills.
• Analytical skills:Good with numbers and Boolean logic.
• Tools:Advance Google Sheets/Excel.

Desired Skills (Not necessary, but will be a plus)

• Domain experience:Operational process improvement experience in logistics.
• BI:Familiarity with Business Intelligence packages (i.e. Tableau, Looker).
• SQL: Ability to write SQL queries and output into Excel through Macros.
• AI: Experience in building prompts and troubleshooting outputs.

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia's leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong. ZALORA's localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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