Senior Analyst, Operational Services

Royal Bank of Canada; Putrajaya; On-site; MYR 78,000 - 123,000; Full time

Job summary

Royal Bank of Canada Malaysia is seeking an Operations professional to provide settlement and clearing support across cash equities, FX, fixed income and Treasury services for global trading desks in multiple time zones. Working hours align with Australian market times.

You will ensure end-of-day checks, manage discrepancies, process transactions in systems like RITS, SWIFT and Gloss, and contribute to process improvements while coordinating with Front Office and Global Operations teams.

Qualifications

• 2–3 years of operations experience.
• Strong working knowledge in SWIFT, Real Time Payment Systems and markets.
• Experience in Front to Back Business & Operational Support.
• Adherence to procedures and control processes.
• Ability to complete ad-hoc tasks and project deliverables by deadlines.
• Flexibile and adaptable to different work situations.
• Ability to multitask and work with minimal supervision.
• Ability to recognise operational risk events and mitigate them.
• Excellent time management and ability to work under pressure.
• Experience liaising with global offices and time zones, and work shifts when required.

Responsibilities

• Support all daily business and client services for Settlement & Clearing Team.
• Resolve payments, receipts and trade processing discrepancies with clients or counterparties.
• Ensure transactions follow bank rules, circulars and procedures.
• Complete daily processing and settlement tasks accurately per policy.
• Conduct end-of-day checks and address outstanding issues the same day.
• Handle input/processing on settlement systems (RITS, Euroclear, Gloss, Exigo, NZ Clear, SWIFT, Clarity, RIMMS, CLS).
• Provide relief support and other duties across teams.
• Maintain communication with Front Office and Global Operations and external clearing exchanges.
• Support sales teams and client liaison, update desk procedures and daily checklists.
• Prepare monthly attestation PEGA, KPI/KRI reports; quarterly BRAG, RCAP.

Skills

Active Learning

Adaptability

Business Appraisals

Critical Thinking

Customer Service

Decision Making

Effectiveness Measurement

Operational Delivery

Process Improvements

Education

Diploma / Degree in Business, Finance or related discipline

Tools

SWIFT

Real Time Payment Systems

RITS

Gloss

Clarity

NZ Clear

CLS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To provide operational and client support for Settlement and Clearing across Cash Equities, Foregin Exchange, Fixed Income & Currencies, Futures & Options and Treasury Services for global trading desks across various geograhpical time zones (including Royal Bank of Canada Hong Kong, London, Singapore, Sydney, Toronto Branch and RBC Securities Australia Pty Limited)

Working hours : Australian Market - MYT 06:30-15:30/ 08:30 -18:30

What will you do?

• Accountability to support all daily business and client services support responsibilities for the Settlement & Clearing Team.
• Responsible for effective management and resolution of payments / receipts / trade processing discrepancies with clients or counterparties.
• Ensure all transactions are processed in accordance to the bank rule, circulars, laid-down procedures and local requirements.
• Ensure all daily processing and settlement tasks for the team are completed in a timely and accurate manner, following established procedures and policies of RBC.
• Ensure EOD checks are conducted daily with any outstanding issues identified and action on the same day.
• Ensure all input and processing on both internal and external settlement systems. (i.e. RITS, Euroclear, Gloss, Exigo, NZ Clear, SWIFT, Clarity, Gloss, RIMMS,CLS etc)
• Provide relief support and other duties as assigned on all functions performed across the teams.
• Ensure effective channels of communication with both Front Office and internal Global Operations colleagues, as well as the external clearing exchange.
• Provide Operations support to sales team & client liason.
• Update Desk Procedures and Daily Check Lists
• Prepare monthly attestation PEGA, KPI/KRI reports.
• Prepare quarterly BRAG, RCAP.
• Ensure proper escalation of issues / risks to management.
• Look for key areas for improvement and development to ensure a more streamlined department.
• Seek to improve productivity by positively challenging the status quo.
• Seek to mitigate and minimize risks with the control in place for BCS.
• Contribute and assist oversight of specific testing and enhancements (systems/process) across Regional Operations and as assigned by management.
• Other duties as assigned by management.

REQUIREMENTS

• Minimum 2-3 years of operations experience
• Strong working knowledge in SWIFT, Real Time Payment Systems and markets.
• Experience in Front to Back Business & Operational Support
• Adherence to procedures and control processes
• Ability to complete ad-hoc tasks and project deliverables by deadlines and achieve performance targets set
• Flexiable and adaptable to different work related situations
• Ability to multitask, work with minimal local supervision day to day
• Ability to recognise potential operational risk events, minimise those risk events as required
• Excellent time management capabilities and ability to work under pressure
• Experience in liaising with global offices/different time zones
• Ability to work shift hours (Australian morning) when required

PREFERRED

• Diploma / Degree in Business, Finance or related discipline preferred.
• Self-motivated and able to work under pressure in a dynamic and fast paced environment.
• Strong in PC skills

Job Skills: Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-21

Application Deadline:

2026-10-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above