Senior Analyst, HR Shared Services

Royal Bank of Canada; Putrajaya; On-site; MYR 100,000 - 167,000; Full time

Job summary

Royal Bank of Canada in Putrajaya, Malaysia, seeks an HR professional to manage daily payroll administration, statutory updates, and Workday data changes. You will maintain employee P-files, support onboarding/offboarding, and handle insurance and benefit administration, ensuring accuracy and regulatory compliance.

Collaborate with local and global HR teams on projects, deliver strong employee experience, and contribute to an exceptional HR service delivery across the Malaysia operations.

Qualifications

• Undergraduate degree in Human Resources, business, or related discipline plus HR certification preferred.
• Typically 3–6 years of related experience in Human resources, with knowledge of Excel (VBA/Macro) preferred.

Responsibilities

• Handles day to day payroll administrations for Malaysia.
• Ensures payroll is processed timely, accurately and in compliance with company and local regulations.
• Maintains and updates Workday data and HR templates; supports and assists with referrals and promotions.
• Maintains Personal files (P-files) for Malaysia employees and ensures compliance with retention schedules.
• Assists in onboarding/off-boarding processes including Employment Pass & PVP where applicable.
• Handles staff insurance/benefit administration activities; issues HR letters as required.
• Supports HR projects and compensation/talent processes; collaborates with local and global teams.

Skills

Excel VBA

Analytical skills

Presentation skills

Project management

Organizational skills

Business consulting

Problem solving

Customer service

Change leadership

Strategic thinking

12+ months tenure

Education

HR degree

HR certification preferred

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Handles day to day payroll administrations for Malaysia.

Ensures payroll is processed timely, accurately and in compliance with company and local regulations.

Supports and maintains different types of trackers / templates including but not limited to FTE Tracker, Shift Template, Overtime Template, New Hire Template, Payroll Instruction Template, Promotion Tracker, etc.

Prepares monthly payroll reports.

Responsible for statutory updates (i.e. new hires registrations & resignations update on statutory portal).

Supports and assist with the referral award to ensure accurate record are in place.

Performs Workday updates based on requirement.

HR Services Delivery:

Maintains the Personal file (P-file) for Malaysia employees for entire employee life cycle. i.e. from joining to exit.

Ensures mandatory documents are received (from candidates, business, HR and employees) and stored in agreed Physical and Digital formats.

Ensures P-file records are kept in compliance with Company’s data retention schedules and local regulations.

Supports in off-boarding process including tracking and updating resignation tracker, co-ordinates the cancellation of access with Access Management, and return of access card to Admin/HR.

Assists in expatriate administration (i.e. Employment Pass & PVP).

Handles the staff insurance / benefit administration activities (i.e. enrollment, changes, and termination).

Assists in issuing HR related letters as required.

Supports in handling Workday data issues and enquiries.

Supports other adhoc HR duties as assigned.

Exceptional Employee Experience:

Supports in assessing and responding to employee queries.

Works collaboratively with team members and provide assistance to local and global HR teams and HR Centres of Excellence when required.

Supports the execution of change whilst assisting local HR employees with required data.

Contributes to an exceptional experience through strong people practices that amplify our Collective Ambition and inspire, support and empower our employees to do their best.

Coordinates performance and service awards.

Assist on Insurance claims by sending original claim to AIA and Liaising with employee on any AIA rejected claim.

Dealing with employees for collection of the following letters/card - AIA rejected claim, Sunlife statement, Inland Revenue letter and Collection of AIA card.

Assists and drives day to day operations of HR functions and duties as assigned.

Agile, Productive Work Place - Project Delivery:

Supports HR projects/ initiatives as assigned.

Supports compensation and talent processes as assigned.

What do you need to succeed?

Must-have

• Undergraduate degree in Human Resources, business, or related discipline plus HR certification preferred.
• Typically 3-6 years of related experience in Human resources experience and knowledge; prior financial services experience; strong Excel skills (VBA and Macro capability preferred).
• Strong analytical, presentation and project management skills.
• High degree of organization and logic.
• Strong Business and Consulting Orientation.
• Innovative problem-solving skills and demonstrated ability to make appropriate decisions.
• Strong customer service and relationship building skills.
• Change leadership, Strategic mindset, Innovative and creative thinking.
• As a guideline to ensure a reasonable time is spent in a role, you are expected to have at least 12 months of service in your current role for any lateral move.

Nice-to-have

• Anticipates client needs and delivers HR products with timeliness, accurately sensing the urgency and sensitivity of the situation
• Ability to prioritize effectively with multiple and changing task.
• Demonstrated ability to redirect issues to appropriate resources.
• Independent, confident, self-motivated, pro-active and mature.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Job Skills

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

HUMAN RESOURCES & BMCC

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-06

Application Deadline:

2026-09-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.