Senior Account Manager APAC

GoGlobal; Malaysia; On-site; MYR 180,000 - 360,000; Full time

Benefits offered by this job

Flexible remote work

Hybrid work model

Job summary

GoGlobal is seeking a Manager/Senior Manager of Account Management – APAC to oversee a portfolio of multinational clients across APAC and global markets, delivering strategic guidance and ensuring exceptional client experiences. You will drive renewals, identify growth opportunities, and collaborate with Legal, HR, Payroll, Accounting, Tax, and Compliance teams to provide effective solutions.

The role is client-facing and requires a proactive, consultative approach to expand GoGlobal's services

Qualifications

• Bachelor's degree in Business, Accounting, Finance, HR, Commerce or related field.
• Advanced degree preferred.
• Minimum 5+ years in account management, portfolio management, customer success or related roles.
• Experience managing multinational client portfolios across countries/jurisdictions.
• Strong understanding of EOR, global employment solutions, payroll, accounting, tax, corporate compliance.

Responsibilities

• Manage and grow a portfolio of multinational clients across APAC and global markets.
• Build client relationships and act as a trusted advisor with high satisfaction and retention.
• Develop account plans aligned with clients' objectives and identify growth opportunities.
• Collaborate with Legal, HR, Payroll, Accounting, Tax, Finance, Compliance, Operations, Customer Success teams.
• Provide strategic guidance on international expansion and workforce solutions.
• Lead business reviews and stakeholder meetings on performance and priorities.
• Drive renewals, upselling, cross-selling and scope expansion across GoGlobal services.
• Monitor risks and resolve escalations promptly.

Skills

Client relationship management

Communication

Negotiation

English proficiency

Education

Bachelor's degree in Business/Accounting/Finance/HR/Commerce

Advanced degree preferred

Job description

As the Manager/ Senior Manager of Account Management – APAC, you will be responsible for managing and growing a portfolio of strategic multinational clients across the APAC region and other global markets. Serving as a trusted advisor to senior client stakeholders, you will ensure exceptional client experiences while driving client retention, renewals, commercial growth, and long-term partnerships.

You will play a pivotal role in building strong client relationships and delivering value across GoGlobal's full suite of solutions, including Employer of Record (EOR), Business Corporate Services (BCS), payroll, accounting, tax, entity management, corporate compliance, and related advisory services.

Working closely with our global network of experts and leveraging GoGlobal's technology-enabled solutions, you will help clients navigate the complexities of international expansion, regulatory compliance, and business operations across multiple jurisdictions.

This is a highly client-facing and commercially focused role requiring strong relationship management skills, business acumen, and a consultative approach. In addition to managing complex client portfolios, you will proactively identify opportunities to expand GoGlobal's service offerings, support business development initiatives, and contribute to the continued growth of GoGlobal's South Korea inbound and outbound business.

The successful candidate will possess a strong understanding of global workforce solutions, international business operations, payroll, accounting, tax, and corporate compliance requirements, enabling them to provide strategic guidance and practical solutions to multinational organizations throughout their growth journey.

Roles & Responsibilities:

• Manage and grow a portfolio of multinational clients across APAC and other global markets, supporting both Business Corporate Services (BCS) and Employer of Record (EOR) solutions.
• Build strong client relationships and act as a trusted advisor, ensuring high levels of client satisfaction, retention, and service excellence.
• Develop account plans aligned with clients' business objectives and identify opportunities for growth, expansion, and additional service adoption.
• Partner with Legal, HR, Payroll, Accounting, Tax, Finance, Compliance, Operations, and Customer Success teams to deliver effective solutions and exceptional client outcomes.
• Provide strategic guidance on international expansion, workforce solutions, entity management, payroll, accounting, tax, corporate compliance, and related business services.
• Lead regular business reviews and stakeholder meetings to discuss performance, business priorities, strategic initiatives, and future opportunities.
• Drive renewals, upselling, cross-selling, and scope expansion opportunities across GoGlobal's service portfolio.
• Monitor client risks, manage escalations, and ensure timely resolution of operational and commercial issues.
• Maintain a strong understanding of global business trends, workforce solutions, employment practices, and regulatory developments across relevant markets.
• Support business development initiatives, strategic projects, and regional growth objectives as required.

• Bachelor's degree in Business, Accounting, Finance, Human Resources, Commerce, or a related field; advanced degree preferred.

• Professional qualifications such as CA (India), CPA, ACCA, CIMA, AICPA or equivalent internationally recognized accounting, finance, tax, or compliance certifications are strongly preferred.
• Minimum +5 years of experience in account management, portfolio management, customer success, client services, business development, or a related role within EOR, BCS, payroll, accounting, tax, HR services, corporate services, or professional services.
• Experience managing multinational client portfolios across multiple countries and jurisdictions.
• Strong understanding of EOR, global employment solutions, payroll operations, accounting, tax, corporate compliance, and international business operations.
• Demonstrated success in client retention, renewals, upselling, cross-selling, and commercial account growth.
• Strong stakeholder management, communication, presentation, and problem-solving skills.
• Excellent client-facing skills with the ability to build trusted relationships and engage senior executives.
• Proven ability to manage multiple complex client accounts while balancing competing priorities.
• Strong analytical skills with attention to detail and accuracy.
• Excellent verbal and written English communication skills.
• A proactive, collaborative, and adaptable mindset suited to a fast-paced, global, matrixed environment.

About GoGlobal

GoGlobal is the leading professional services company helping businesses expand internationally with compliance and confidence. We simplify global expansion by providing a single point of management across more than 140 countries.

Our integrated solutions help organizations establish, manage, and grow their international operations while reducing complexity and risk.

Our Services

Entity Solutions

• Entity Establishment
• Corporate Secretarial & Directorship Services
• Domicile Services
• Dormancy & Liquidation

HR Solutions

• Global Recruitment
• Employer of Record (EOR)
• Agent of Record (AOR)
• Global Benefits
• Global Payroll
• International HR Consulting

Finance Solutions

• Accounting
• Tax

For more information, visit GoGlobal.com.

Why Join GoGlobal?

A Fast-Paced Company Where People Come First

GoGlobal is a fast-growing global company where talented people have the autonomy to make decisions, create impact, and accelerate their careers.

We believe success is measured by outcomes, not hours. Our people are empowered to take ownership, move quickly, and help shape the future of our business.

What You Can Expect

• Real ownership and the autonomy to make meaningful decisions.
• A diverse, collaborative, and supportive global team.
• Opportunities to work across international markets.
• Fast career progression based on performance and impact.
• Flexible remote and hybrid working arrangements.
• A culture built on transparency, trust, and continuous improvement.

Why We're Different

At GoGlobal, your growth is directly connected to your contribution.

• Merit-based career progression — advancement is earned through performance and impact.
• Fast decision-making — minimal bureaucracy allows ideas to become reality quickly.
• Ownership & autonomy — you'll have the freedom to lead initiatives and create value.
• Global opportunities — collaborate with colleagues, partners, and clients around the world.
• Continuous growth — rapid business expansion creates ongoing career opportunities.
• High-performance culture — we challenge and support one another to achieve excellence.
• Collaborative environment — work seamlessly across borders without organizational silos.
• Transparency & trust — open communication and empowered decision-making.
• Flexible working — remote and hybrid work designed to support productivity, agility, and work-life balance.

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