Senior Account Executive/ Account Manager

WPP Production; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

WPP Production is seeking a Senior Account Executive to own day-to-day client management and end-to-end campaign leadership. You will collaborate with senior leads to drive client satisfaction, growth, and junior team development.

The role requires strong experience in account servicing, strategic input on briefs, and a proven ability to apply AI tools to optimize workflows, with excellent communication and budget management skills. A hybrid, collaborative environment awaits.

Qualifications

• Experience in account servicing within an advertising or marketing agency.
• Proven ability to apply AI tools to optimize workflows and campaigns.
• Strong project management skills across multiple workstreams.

Responsibilities

• Act as primary day-to-day contact for clients, building relationships and providing strategic input on briefs and campaigns.
• Lead coordination and execution of campaigns from brief to delivery, ensuring quality, timeliness and client objectives.
• Develop clear, actionable briefs and interrogate client inputs to sharpen outputs.
• Own project timelines, deliverables, and budgets, identify risks, and propose solutions.
• Champion AI tools across the team and identify opportunities to improve efficiency and output quality.
• Embed AI-driven solutions across campaign execution, reporting, and internal workflows; mentor juniors.
• Partner with cross-functional teams to ensure seamless execution and advocate for client needs.
• Monitor campaign performance, synthesize insights, and present recommendations to clients.
• Support Account Manager/Director in commercial management including scoping, budgeting, and over-servicing flags.
• Identify opportunities to grow the account with new projects or value-added recommendations.

Skills

Account servicing

AI tools adoption

Project management

Client relationship management

Budget management

Strategic thinking

Mentoring

Education

Bachelor’s degree in Marketing, Business, Communications

Tools

CRM software

AI platforms

Job description

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP’s content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today’s always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unitecutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counselin a single company –powered by exceptional talent and our agentic marketing platform, WPP Open,to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com http://wpp.com/ ;!!JboVxjCXSME!N9KGoZIn5nCC-uOWhEdE-ChrrJuf6TgkLzNNkLaW9BExJsVqZZ_hMSmGbARJ0tdBOnKYM7kEbv5L3ncUpg7-6uEPNdY$.

A Hybrid working model

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

As a Senior Account Executive, you will take ownership of day-to-day account management, lead the execution of campaigns end-to-end, and serve as a key point of contact for clients. You will work closely with senior account leads to drive client satisfaction, account growth, and the development of junior team members.

Key Responsibilities

• Act as a primary day-to-day contact for clients, building strong relationships and providing strategic input on briefs, campaigns, and ongoing work
• Lead the coordination and execution of campaigns and projects from brief through to delivery, ensuring quality, timeliness, and alignment with client objectives
• Develop clear, insightful creative and strategic briefs, interrogating client inputs to ensure briefs are sharp and actionable
• Own project timelines, deliverables, and budgets, proactively identifying risks and proposing solutions before they escalat e
• Champion the use of AI tools (e.g., generative AI, automation platforms, workflow tools) across the team, identifying new opportunities to improve operational efficiency and elevate output quality
• Embed AI-driven solutions across campaign execution, reporting, and internal workflows, and coach junior team members on effective adoption
• Partner with cross-functional teams (creative, media, production, strategy, tech) to ensure seamless execution and to advocate for the client’s needs internally
• Monitor campaign performance, synthesize results into actionable insights, and present findings and recommendations to clients
• Support the Account Manager / Account Director in commercial management of the account, including scoping, estimating, tracking budgets, and flagging over-servicing
• Mentor and review the work of Account Executives and interns, helping to develop their skills and ensure quality of output
• Identify opportunities to grow the account through new projects, scopes, or value-added recommendations

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field
• Minimum 2 years of experience in account servicing within an advertising or marketing agency environment, with a demonstrated track record of managing campaigns independently
• Proven experience applying AI tools to optimize workflows, operations, and campaign execution, with the ability to guide others in adoption
• Strong project management skills, with the ability to juggle multiple workstreams and stakeholders without compromising quality
• Excellent written and verbal communication skills, including confidence presenting to and negotiating with clients
• Sound commercial awareness, with an understanding of agency profitability, scoping, and budget management
• Ability to think strategically about client business, not just execute against briefs
• Experience mentoring or guiding junior team members
• Proactive & solutions-oriented mindset

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Why work here:

At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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