Senior 4PL Hub Operations Leader

Monroe Consulting Group; Malaysia; On-site; MYR 180,000 - 300,000; Full time

Job summary

Monroe Consulting Group partners with a key client in the Logistics sector to hire a Senior Operations Manager based in Malaysia. The role leads a 4PL Hub Operations Team to deliver high‑quality logistics services, driving operational excellence, customer satisfaction and continuous improvement across regional supply chain operations.

The successful candidate will manage end‑to‑end logistics activities, ensure SLA/KPI compliance, coach senior managers, and champion lean improvements, change

Qualifications

• 5+ years in transport or freight forwarding.
• 5+ years in customer service with international clients.
• Experience in 4PL or Control Tower environments preferred.
• Team management experience of over 50 staff is essential.
• Background in logistics, supply chain, or international trade.

Responsibilities

• Lead and develop the 4PL Hub Operations Team to deliver high‑quality logistics services.
• Oversee end‑to‑end logistics operations including planning, booking, and shipment monitoring.
• Ensure compliance with customer contracts, SLAs and KPIs; implement standardised processes.
• Monitor daily dashboards and address deviations or bottlenecks in real time.
• Lead change management and digital transformation within the team.
• Mentor managers and team leaders to manage complex logistics operations.
• Drive employee engagement and retention through coaching and development planning.
• Own governance, policy adherence, audits, and customer visits as required.
• Report on 3PL performance, quality, finance, and productivity.

Skills

Leadership

Customer service

Communication

MS Office

Logistics tools

Job description

Monroe Consulting Group partners with a key client in the Logistics sector to hire a Senior Operations Manager based in Malaysia. The role leads a 4PL Hub Operations Team to deliver high‑quality logistics services, driving operational excellence, customer satisfaction and continuous improvement across regional supply chain operations.

The successful candidate will manage end‑to‑end logistics activities, ensure SLA/KPI compliance, coach senior managers, and champion lean improvements, change