Security Services CSR & Dispatch Specialist

The Security Centre Limited; George Town; In loco; MYR 30.000 - 54.000; Tempo pieno

Descrizione del lavoro

The Security Centre Limited seeks a Customer Service Representative to be the main point of contact for clients, handling inquiries, coordinating service requests, and supporting alarm monitoring operations.

You will manage dispatch, maintain accurate records in Simpro, assist with invoicing, and ensure adherence to SLAs while delivering professional communication and excellent customer care.

Competenze

• Proficiency in Word, Excel, and Outlook and basic CRM skills.
• Two years of customer service experience, preferably in security.
• Clean police clearance certificate required.

Mansioni

• Answer calls, emails, and walk-in enquiries professionally.
• Provide information on alarm monitoring, CCTV, access control, and other services.
• Coordinate service requests and dispatcher for technicians.
• Record and close jobs in Simpro; assist with invoicing.
• Maintain customer records and SLA compliance.
• Liaise with CMS for alarm activations and emergencies.
• Manage complaints with timely updates and escalation when needed.
• Support PMA tracking and equipment returns.

Conoscenze

Word/Excel/Outlook

CRM or job management

Alarm/CCTV knowledge

Formazione

High School Diploma

Associate's Degree preferred

Strumenti

Simpro

Descrizione del lavoro

The Security Centre Limited seeks a Customer Service Representative to be the main point of contact for clients, handling inquiries, coordinating service requests, and supporting alarm monitoring operations.

You will manage dispatch, maintain accurate records in Simpro, assist with invoicing, and ensure adherence to SLAs while delivering professional communication and excellent customer care.