Confidential Support Specialist

Sime Motors; Cyberjaya; Remote; MYR 42,000 - 64,000; Full time

Job summary

Sime Surveillance Sdn Bhd in Cyberjaya, Malaysia, is hiring a Confidential Support Specialist to provide technical troubleshooting and timely alarm support to customers. You will monitor alarms, respond within SLA targets, handle product and account inquiries, and coordinate with in-house technicians to resolve issues.

The role requires vigilant adherence to SOPs, careful account profiling, and proactive handover updates.

Responsibilities

• Provide technical troubleshooting support to customers on alarm issues.
• Monitor and respond to alarm signals within service level targets.
• Answer inquiries on products, accounts, and services; offer alternatives to meet customer needs.
• Assign customer requests to in-house technicians based on coverage areas.
• Gather customer feedback, identify problem trends, and highlight to executives for service improvements.
• Ensure SOPs are adhered to at all times.
• Profile accounts based on account types and key priority accounts.
• Demonstrate strong work commitment and work ethics.
• Update daily handover book promptly and accurately.
• Highlight non-SOP compliance incidents to executives for corrective actions.
• Adhere to work schedules and be available for deployment on standby.

Job description

Confidential Support Specialist# Careers## Confidential Support SpecialistApply: Malaysia | Selangor | CMSB Cyberjaya (B211): Full time: Posted Today: End Date: November 30, 2026 (17 days left to apply): JR122302**Company :**Sime Surveillance Sdn Bhd1. To provide technical trouble shooting supports to Customers on alarm issuesin an effective and efficient manner2. To monitor and respond to the alarm signals within service level targets.3. To answer all enquiries from Customers on products, accounts and servicesand offer alternatives to solutions to fulfill customer needs, ensuring totalcustomer satisfaction.4. To assign out all jobs requested by customer to respective in-housetechnicians based on their coverage areas.5. To gather customer feedback, identify problem trends and highlight toExecutive / Supervisors for discussion, service enhancement and resolution toproblems.6. To ensure that standard operational procedures (SOP) are adhered to at alltimes.7. To profile accounts based on account types and key priority accounts.8. To demonstrate strong work commitment and work ethics.9. To ensure that daily handover book is updated promptly and accurately.10. To highlight non=SOP compliance incidents to Executive / Supervisors forcorrective and preventive actions.11. To adhere to schedule of work and be available for deployment at short noticewhen on standby.