Security Officer

fourseasons; Kuala Lumpur; On-site; MYR 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and benefits

Excellent training and development

Complimentary accommodation at other 四

Job summary

Four Seasons Hotel Kuala Lumpur is seeking a dedicated Security Officer to safeguard guests, staff and hotel property. The role requires vigilance, professionalism, and the ability to handle emergencies calmly while supporting 24/7 operations in a luxury setting.

You will patrol, monitor CCTV, manage access control, assist in investigations, and deliver exceptional guest service. English and Bahasa Malaysia proficiency are essential, and work is on-site in Kuala Lumpur.

Qualifications

• Proven problem-solving abilities in security contexts.
• Strong attention to detail and vigilance for safety.
• Ethical conduct and integrity in all security tasks.
• Knowledge of local laws and hotel safety regulations.
• Excellent written and verbal communication skills.
• Familiarity with security operations and incident response.
• Fluent English; ability to communicate in Bahasa Malaysia.

Responsibilities

• Patrol hotel premises regularly to maintain order and safety.
• Monitor CCTV and fire safety systems from security control room.
• Respond to emergencies including fire, medical, theft, or safety threats.
• Assist guests and staff during evacuations and first aid situations.
• Prepare incident reports and maintain accurate logs.
• Enforce hotel rules and access control in restricted areas.
• Assist investigations of incidents and security breaches.
• Monitor staff/contractor entry and verify IDs as required.
• Support crowd control during events and VIP movements.
• Perform bag checks and parcel inspections as per policy.
• Deliver excellent guest service with professionalism at all times.
• Report safety hazards or maintenance issues to relevant departments.
• Follow fire/life safety procedures and communicate clearly with teams.

Skills

Problem solving

Attention to detail

Ethics

Local law knowledge

Communication

Security operations

English proficiency

Bahasa Malaysia

Work eligibility Malaysia

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed‑use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six‑floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all‑day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness‑focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed‑use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209‑key Four Seasons Hotel and a six‑floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track. An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all‑day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness‑focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award‑winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and 59 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Security Officer

The Security Officer is an essential member of the Security team, responsible for ensuring the safety and security of all guests, employees, and hotel property in accordance with Four Seasons' core standards. This role requires vigilance, professionalism, and the ability to handle emergency situations calmly and efficiently. The Security Department operates 24/7 to maintain a secure environment. This position requires a flexible work schedule based on operational needs.

What You Will Do:

• Patrol the hotel premises (lobbies, corridors, guest floors, back of house, car park, and perimeter) regularly to maintain order and establish a visible presence.

• Monitor CCTV cameras and fire safety systems in the security control room.

• Respond to emergencies such as fire, medical situations, accidents, theft, or suspicious activity.

• Provide assistance to guests and employees during emergency situations, including evacuation and first aid.

• Prepare incident reports, logbooks, and maintain proper documentation of all security related activities.

• Enforce hotel rules and regulations to ensure a safe and secure environment for guests and staff.

• Control access points to ensure only authorized personnel are allowed in restricted areas.

• Assist in investigations of accidents, thefts, property loss, and other security incidents.

• Monitor staff and contractor entry/exit and verify identification as required.

• Support crowd control during large-scale events or VIP movements within the hotel.

• Perform bag checks and parcel inspections for employees and contractors as per hotel policy.

• Provide excellent guest service while maintaining a professional demeanor at all times.

• Report any potential safety hazards or maintenance issues to relevant departments.

• Follow procedures concerning hotel fire and life safety/emergency.

• Work harmoniously and professionally with co‑workers and supervisors.

• Operate and control the keys, lock system, alarm system, surveillance system and fire protection system.

What You Bring:

• Skilled problem solving.

• High attention to detail.

• High sense of ethics and honesty.

• Knowledge of local law enforcement.

• Excellent personal presentation and interpersonal skills.

• Firm knowledge of Security operations.

• Minimum of 1 full year of employment in related position with Four Seasons or other organization, or Law Enforcement /Military experience.

• Excellent reading, writing, and oral proficiency in English language.

• Must be able to speak, read, and write Bahasa Malaysia.

• Must have the right to work in Malaysia.

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package

• Excellent training and development opportunities

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.