Concierge

fourseasons; Kuala Lumpur; On-site; MYR 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Training & development

Complimentary accommodation

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Hotel Kuala Lumpur is seeking a Concierge to join our guest services team. You will respond to guest requests with personalized recommendations, maintaining a friendly and professional demeanor at all times.

The role requires 2–3 years of concierge experience, excellent English, and Bahasa Malaysia proficiency. A flexible schedule, weekend and holiday availability, and the right to work in Malaysia are essential. We offer strong training and comprehensive benefits.

Qualifications

• 2–3 years of experience as a Concierge.
• Excellent reading, writing, and oral proficiency in English.
• Proficiency in Bahasa Malaysia (spoken and written).
• Eligibility to work in Malaysia.

Responsibilities

• Maintain a friendly, courteous, and professional demeanor with guests and colleagues.
• Respond to guest requests promptly and accurately with personalized recommendations.
• Handle inbound calls efficiently and greet guests professionally.
• Provide local city knowledge and tailored suggestions.
• Coordinate confirmations electronically when bookings are made.
• Ensure guest experiences are timely and exceptional.

Skills

Guest service

Interpersonal skills

English proficiency

Bahasa Malaysia proficiency

Education

Certificate in related discipline

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.
Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.
The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.
An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.
The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.
Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and 59 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Concierge

The Four Seasons Hotel Kuala Lumpur is looking for a Concierge. This person must have a commitment and passion for ensuring the best in guest services and creating a special touch when it comes to guest requests. This is a highly visible role representing Four Seasons Hotel Kuala Lumpur. We are looking for Seasoned Concierge that share a passion for excellence and who infuse enthusiasm and passion into everything they do. Our Concierge is responsible of responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What You Will Do:

• The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests and other employees

• Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

• Answer telephone before the fourth ring; don’t place guests on hold longer than 15 seconds, or offer a call-back within three minutes, on the telephone sound calm and organized, greet guest immediately and acknowledge others waiting, do not interrupt a conversation with a guest by answering the telephone or talking to others more than oncelisten carefully and patiently to all guest requests and ask questions to determine their complete needs.

• Provide recommendations that demonstrate knowledge, have local insight, and show understanding of guest needs.

• If an in-house guest makes a booking or arrangement, offer to provide a confirmation electronically (text or email), in writing or by voice mail.

• If a guest requires follow-up give them an accurate estimate of the completion time and achieve it.

• When giving a guest directions escort them towards the destination until they are comfortable, they can find it.

• Ensure the entire guest experience is timely, convenient and appropriate. Take advantage of opportunities to add a special touch.

• Ensure that all guests and staff interact positively and effectively.

• Never say no to a guest, pursue every possible resource to ensure guest satisfaction.

What You Bring:

• Poses an affinity for guest service.

• Excellent personal presentation and interpersonal skills.

• Must have a firm knowledge of concierge operations, know the city of KL extremely well.

• Must have 2-3 years of experience as a Concierge.

• Certificate in related discipline.

• Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs.

• Excellent reading, writing, and oral proficiency in English language.

• Must be able to speak, read, and write Bahasa Malaysia. An additional language is beneficial.

• Must have the right to work in Malaysia.

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package

• Excellent training and development opportunities

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.