Residences Concierge

fourseasons; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Benefits offered by this job

Competitive salary & benefits

Training & development opportunities

Accommodation at other Four Seasons

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Hotel Kuala Lumpur is seeking a highly service-oriented Residences Concierge to join our luxury hotel and residence team. You will address homeowner, resident, and guest requests with warmth, accuracy and care to uphold Four Seasons standards.

The role requires SPM level or above and 2–3 years in a luxury hotel or high-service environment, plus proficiency in Microsoft applications and property management systems. Fluency in English and Bahasa Malaysia is essential.

Qualifications

• SPM level or above is required.
• Excellent reading, writing and speaking in English.
• Excellent Bahasa Malaysia reading/writing and speaking.

Responsibilities

• Respond to owner, resident and guest requests with the highest level of hospitality.
• Process packages, faxes, messages, mail and related items accurately and on time.
• Collaborate with colleagues and supervisors to handle additional requests as needed.
• Keep desk collateral and information up to date for residences, hotel, restaurants and local attractions.
• Utilize software to input special arrangements and ensure correct billing.
• Assist during emergencies and provide updated resident lists when necessary.

Skills

English proficiency

Bahasa Malaysia

Microsoft applications

Property management systems

Education

SPM level or above

Tools

Microsoft Office

PM systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.
Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed‑use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six‑ floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.
The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.
An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.
The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.
Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award‑winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and 59 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Residences Concierge

The Residences Concierge will respond to a wide variety of homeowner, resident and guest requests by accurately assessing and responding to the owners, residents or their guests’ needs, then adding personal recommendations and touches to achieve maximum customer satisfaction while adhering to Four Seasons standards of service. The Residences Concierge has a complete working knowledge of all products served by the Residences and ensures that all the details of service are performed properly and that every guest receives the highest quality of service.

What You Will Do:

• Handles all owner and resident interactions with the highest level of hospitality and professionalism, accommodating requests whenever possible.
• Processes packages, faxes, messages, mail and other items which may be either outgoing or incoming in an accurate and timely manner and keep track as necessary.
• Works harmoniously and professionally with co‑workers and supervisors, handling additional requests as needed.
• Assures that desk collateral and information for residences, hotel, restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with preferred vendors in these areas in order to provide information, ticketing, and reservations for owners, residents and guests.
• Utilizes a variety of software programs to accurately input special arrangements the owner, resident has made and to assure proper billing.
• Assists during all emergencies and will provide an updated list of residents, including disabled and elderly residents when necessary.
• Supports the Guest Services and Pool/Fitness Attendant positions as needed during peak times, or during higher‑than‑expected levels of business, as directed by Supervisors or Manager.

What You Bring:

• SPM level or above.
• 2 to 3 years of experience working in a luxury hotel or residential environment will be preferred, or relevant experience working in other luxury/high service orientated environment.
• Essential skills in Microsoft applications, computer literate and property management systems are advantageous.
• Poses an affinity for guest service.
• Excellent personal presentation and interpersonal skills.
• Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations.
• Excellent reading, writing, and oral proficiency in English language.
• Must be able to speak, read, and write Bahasa Malaysia.
• Must have the right to work in Malaysia.

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.