Section Head, Mainframe System Services

RHB Bank; Shah Alam; On-site; MYR 180,000 - 240,000; Full time

Job summary

RHB Banking Group in Malaysia seeks an experienced Section Head to lead the Mainframe System Services team, ensuring continuous 24x7 availability of core banking mainframe systems and overseeing budgets, audits, and vendor relationships.

You will drive capacity planning, performance improvements, and compliance across CICS, VTAM, and related products, guiding staff development and technology migrations in line with regulatory standards.

Qualifications

• Diploma or Degree in Information Technology or equivalent.
• 7+ years’ experience in supporting and operating group IT infrastructure with advanced expertise in IBM System z architecture and z/OS environment.
• Strong leadership, budgeting, vendor management, and IT compliance audits.

Responsibilities

• Lead the Mainframe System Services team in managing core banking system hardware and software to ensure 24x7x365 availability.
• Forecast capacity growth and manage annual CAPEX and OPEX budgets to support technology refresh and cost optimization.
• Collaborate with senior management to set objectives and KPIs for team performance and service delivery improvement.
• Oversee installation, configuration, tuning, monitoring, and support of mainframe systems and related third-party products (e.g., ZEKE, ZARA, LCM, Mobius).
• Manage disaster recovery planning, testing, and compliance to meet defined recovery time and point objectives.
• Lead change management, incident response, and IT Service Management practices to maintain system stability and customer satisfaction.
• Ensure adherence to SOPs, regulatory requirements, and quality control processes.
• Supervise projects related to mainframe systems and facilitate migration efforts in line with Group IT obsolescence policies.
• Drive vendor management, audit compliance, and precise documentation of system architecture and inventory.
• Promote continuous learning and adoption of new technologies within the team.

Skills

IBM System z

z/OS

CICS

VTAM

ZEKE

MOBIUS

Leadership

Budget management

Vendor management

Regulatory compliance

Education

Diploma or Degree in Information Technology

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

About The Role

We are seeking an experienced and driven Section Head to lead our Mainframe System Services team. In this role, you will provide leadership and strategic direction to ensure the availability, performance, and continuous improvement of our core banking mainframe systems. You will oversee technical support, system operations, budget management, and staff development to maintain 24x7 system uptime aligned with Group IT transformation initiatives and regulatory compliance.

What You Will Be Doing

• Lead the Mainframe System Services team in managing core banking system hardware and software to ensure 24x7x365 availability
• Forecast capacity growth and manage annual CAPEX and OPEX budgets to support technology refresh and cost optimization
• Collaborate with senior management to set objectives and KPIs for team performance and service delivery improvement
• Oversee installation, configuration, tuning, monitoring, and support of mainframe systems and related third-party products (e.g., ZEKE, ZARA, LCM, Mobius)
• Manage disaster recovery planning, testing, and compliance to meet defined recovery time and point objectives
• Lead change management, incident response, and IT Service Management practices to maintain system stability and customer satisfaction
• Ensure adherence to SOPs, regulatory requirements, and quality control processes
• Supervise projects related to mainframe systems and facilitate migration efforts in line with Group IT obsolescence policies
• Drive vendor management, audit compliance, and precise documentation of system architecture and inventory
• Promote continuous learning and adoption of new technologies within the team

What We're Looking For

• Minimum Diploma or Degree in Information Technology or equivalent
• At least 7 years’ experience supporting and operating group IT infrastructure with advanced expertise in IBM System z architecture and z/OS environment
• Strong knowledge of Host LPAR design, high availability, mainframe products (CICS, VTAM, NETWORK, ZEKE, MOBIUS, etc.), and backup systems
• Proven leadership skills with the ability to communicate effectively across organizational levels
• Experience managing budgets, vendor relationships, and IT compliance audits
• Strong analytical, planning, and organizational abilities

What We Offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance.