Seafreight Export Operations Executive

Adecco; Port Klang; On-site; MYR 36,000 - 43,000; Full time

Job summary

MNC is hiring for a Seafreight Export Operations Executive on a 6-month contract (renewable based on business needs) in Selangor, Port Klang. Salary up to RM 3,500 with statutory contribution, leave entitlement and medical coverage. Working hours are Monday to Friday, 9 AM to 6 PM.

You will coordinate shipments, manage documentation, update CW1 and liaise with customers, vendors and overseas offices to ensure on-time, accurate handling and compliance with SOPs.

Qualifications

• With at least 1 year of working experience in seafreight or freight forwarding will be preferred.
• Proficient in MS Excel, Word, PowerPoint and Email.

Responsibilities

• Respond and coordinate to enquiry, booking(s) and document(s) request on Seafreight shipments from external and internal stakeholders via emails, telephones or fax, as required.
• Registration of shipments into the forwarding system CW1 on time, accurately and accordance to compliance and SOP.
• Update all required systems - internal/ external with correct and required shipment data timely.
• Timely creation, submission, follow up, coordinate, communicate shipment information with stakeholders (subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices) according to company policy, SOP.
• Verification of the completeness and accuracy of all forwarding documents (Bill of Lading, Master Bill of Lading, shipping certificate, manifest, etc).
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met with approval from carrier where necessary.
• Work and Monitor Permit Declaration activity with permit declaration vendor.
• Timely send pre-alert of shipments to relevant stakeholders and maintain monthly reporting.

Tools

MS Excel

MS Word

PowerPoint

Email

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position: Seafreight Export Operations Executive

Company: MNC

Working Duration: 6-Month Contract (Renewable based on business needs)

Working Day/Hours: Monday - Friday; 9AM - 6PM.

Salary: Basic up to RM 3,500 (Based on qualifications + experiences) with statutory contribution + leave entitlement + medical coverage

JOB OVERVIEW

Perform the pro-active & comprehensive service to the customer relating to all functions of Ocean freight Export regarding shipment arrangement and communicating with related team members, Shippers, Vendors and Network offices within the set performance standards to achieve operational excellence and total customer satisfaction

ESSENTIAL DUTIES AND RESPONSIBILITIES

Respond and coordinate to enquiry, booking(s) and document(s) request on Seafreight shipments from external and internal stakeholders via emails, telephones or fax, as required.

Registration of shipments into the forwarding system CW1 on time, accurately and accordance to compliance and SOP.

Update all required systems - internal/ external with correct and required shipment data timely

Timely creation, submission, follow up, coordinate, communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices) accordance to company’s policy, procedure and SOP from booking, Bill of lading, cartage advice, advance manifest submission, costing and invoicing, release of Bill of Lading and receipt of Proof of Delivery on Door Delivery shipments.

Verification of the completeness and accuracy of all forwarding documents ie Bill of Lading, Master Bill of Lading, shipping certificate, advance manifest, SOLAS/VGM submission etc.

Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met with approval from carrier where necessary.

Work and Monitor Permit Declaration activity with permit declaration vendor

Proactive correspond, communicate and follow up on emails

Follow cargo/shipment irregularity handling procedures

Escalation of all impediments to processing to direct reporting manager.

Adherence to customer specific SOPs.

Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)

Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.

Participate in company projects and initiatives as required

Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo

Engage and initiate discussion with local and regional procurement on rates and space

Sorting and uploading of required documents into eDoc timely

Timely send pre-alert of shipments to relevant stakeholders ie customer(s) and destination office upon vessel departure

Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers

Ensure timely invoicing of shipment as per company KPI

Release invoices to customers with supporting document according to requirement or SOP

Ensure payment collection prior release of shipment(s) for customer(s) under cash term.

Ensure shipment costs are updated correctly in CW1

Verify vendor/intercompany invoices and raise disputes for incorrect invoices

Handle dispute and queries from customers and DSV overseas offices on billing matters and resolve them in a timely manner.

Monitor and update respective sale personnel on the validity date of all customers’ quotations

Participate in company projects and initiatives as required

QUALIFICATIONS

With at least 1 year of working experience in a relevant experience in seafreight or freight forwarding industry will be preference

Proficient in computer software such as MS Excel, Word, PowerPoint and Email.